- Graphic Design
- Digital Art and Animation
- Interior Design
- Food Tourism
- Cooking
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
- Experimenting with different creative mediums, like charcoal, acrylic paints, and colored pencils, to expand skills and techniques
- Music
- Dancing
- Fashion and Style
- Animal Care
- Drawing and Painting
- Historical Exploration
- Reading
- Travel
Heather Diana
Castle Rock,CO
Summary
A dynamic freelance commissioned artist with a proven track record at Shake Shack for enhancing guest satisfaction through exceptional service and staff training. Mastered digital illustration tools and techniques, significantly boosting productivity. Known for excellent communication, teamwork, and a friendly, positive attitude. Demonstrated adaptability and problem-solving skills, catering to diverse client needs and driving business growth. Furthermore, have honed in on skills such as traditional portraits, still lives, and color theory. Likewise this has helped create new color variations and designs. In situations, have also communicated thoughts and opinions on matters with clientell and conversed about specific designs and what suited them the best. Has developed a habit of working on references and anatomy to make artwork more accurate.
Overview
5
5
years of professional experience
Work History
Freelance Commissioned Artsit
No Employer
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed drawings, orders and design specifications to perform accurate work.
- Worked independently to design.
- Adapted illustration styles to fit specific client needs or preferences while maintaining artistic integrity.
- Expedited project turnaround time with efficient use of digital illustration tools and technologies.
- Received multiple industry awards for outstanding illustration work in various media formats including print, web, and video production.
- Utilized advanced illustration software for efficient production and delivery of high-quality artwork across multiple platforms.
- Optimized the illustration process by utilizing digital tools such as graphic tablets and drawing software for improved efficiency and detail.
- Mastered various digital illustration tools to efficiently produce high-quality artwork within tight schedules.
- Utilized various illustration techniques, such as digital painting and traditional drawing, to create visually appealing artwork.
- Increased overall productivity by implementing effective time management strategies during the illustration process.
- Expanded customer base by offering innovative illustration styles catering to diverse client needs.
New Store Opener
Shake Shack
04.2022 - Current
- Opened store efficiently, ensuring readiness for daily operations.
- Managed opening procedures for a smooth start to the business day.
- Communicated with staff to align on daily goals and priorities.
- Created a welcoming atmosphere by maintaining store cleanliness, organization, and inviting visual displays.
- Trained and developed staff members to enhance customer service skills, resulting in improved guest satisfaction.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
Retail Sales Associate
Banana Republic Factory Store
06.2020 - 06.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
Associate of Applied Science - Graphic Design, Illustration
Arapahoe Community College
Littleton, CO05-2026
High School Diploma -
Castle View High School
Castle Rock, CO05-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Calm under pressure
Accomplishments
- Promoted to trainer in 5 months.
- Supervised team of 10 staff members.
Interests
Timeline
Freelance Commissioned Artsit
No Employer
05.2023 - Current
New Store Opener
Shake Shack
04.2022 - Current
Retail Sales Associate
Banana Republic Factory Store
06.2020 - 06.2021
Associate of Applied Science - Graphic Design, Illustration
Arapahoe Community College
High School Diploma -
Castle View High School
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