Heather Dillon

• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
• Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
• Delivered friendly service and offered expert support in every interaction.
• Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.

• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.

Operated a cash register to process cash, check, and credit card transaction

Maintained knowledge of current promotions, policies regarding payments and exchanges, and security practices

Computed sale prices, totaled purchases,and processed payments

Facilitated monthly and quarterly inventory counts

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.