Heather Dimich
Vancouver
Summary
Experienced professional with 10+ year background in retail store management. Comprehensive knowledge of all retail operations, including customer service, payroll and merchandising. Proficient in Microsoft word, excel and power-point
Overview
19
19
years of professional experience
Work History
Store Manager
DXL, Destination XL
Vancouver
11.2020 - Current
- Managed daily operations to ensure efficient store performance.
- Supervised team members to enhance customer service skills.
- Coordinated scheduling and staffing to meet store needs.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints to maintain satisfaction levels.
Assistant Store Manager
DXL, Destination XL
Clearwater
06.2019 - 11.2020
- Assisted in managing daily store operations.
- Oversaw cash handling processes and ensured register accuracy.
- Coordinated visual merchandising to enhance product presentation.
Assistant Store Manager
Lane Bryant
Tampa
09.2016 - 08.2020
- Ensures each client receives excellent customer service through each step of their journey, using the Lane Bryant service model.
- Oversees daily operations, cash handling, opening and closing the store, and bank deposits
- Manages store appearance, including merchandising and displays, signage, decorations and cleaning.
- Delegates work to employees based on shift requirements, and individual strengths.
- Assists in overall day-to-day operations of store including continuous development and coaching of effective store associates to achieve desired sales and results.
Store Manager
Payless ShoeSource
Aberdeen
04.2007 - 08.2016
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Hired, trained and managed team of five associates, including evaluating performance and enforcing disciplinary actions.
- Updated store pricing, signage and merchandising based on current promotions.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Education
High School Diploma -
Santiam High
Mill City, OR2002
Skills
- Sales techniques
- Customer relations
- Merchandising
- Verbal and written communication
- Supervision and training
- Employee development
Accomplishments
Top credit performer in my Lane Bryant store
Payless ShoeSource 2010 store of the year within the district
Timeline
Store Manager
DXL, Destination XL
11.2020 - Current
Assistant Store Manager
DXL, Destination XL
06.2019 - 11.2020
Assistant Store Manager
Lane Bryant
09.2016 - 08.2020
Store Manager
Payless ShoeSource
04.2007 - 08.2016
High School Diploma -
Santiam High