Heather Dipboye
Midlothian,VA
Summary
I am an ambitious professional with communication proficiency and extensive owner operator experience. Outgoing and reliable with 15+ years in sales and marketing, I pride myself on establishing strong customer relationships by being well-versed and knowledgeable in all products and services offered. I have been successful in selling across multiple spaces and achieved award-winning recognition in both customer service and sales. I am a dedicated employee pursuing employment options where good customer service and a positive attitude will make a difference.
Overview
26
26
years of professional experience
Work History
Market Specialist
Lancôme
Richmond/VA Beach, VA
09.2023 - Current
- Participated in weekly sales meetings to discuss strategies for meeting monthly goals.
- Organized promotional events such as contests or giveaways to attract new customers or increase brand awareness.
- Attended training sessions on new products or trends in the industry to remain current with developments.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Coordinated recruitment and placement of training program participants.
- Skilled at working independently and collaboratively in a team environment.
- Conducted consultations to understand client's desired look.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
Brand Ambassador - Sales and Education
Coty Inc
Richmond/Fredericksburg, VA
08.2021 - 07.2023
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Promoted positive company image through superior customer service experiences.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Built relationships and personalized future client development opportunities by collecting customer data.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Managed learning experience consistent with company philosophy and company-wide strategies.
Freelance Makeup Artist
Lancome
Richmond, VA
11.2018 - 04.2020
- Promoted brand product awareness and provided in store demonstrations to boost sales and customer retention.
- Defined strategies and created plan to achieve ambitious operational objectives.
- Kept up to date with style industry standards, trends and techniques to provide optimal aesthetic services to every client.
- Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events.
- Trained and educated artists on effective sales and cross-selling techniques, product selection for individual customer needs, and application methods.
Owner/Operator
Changing Reins Equestrian Consignment Boutique
Ashland, VA
04.2005 - 08.2007
- Led startup and opening of business and provided business development, creation of operational logistics and workflow planning.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Set pricing structures according to market analytics and emerging trends.
- Developed and implemented successful sales strategies to meet business goals.
- Promoted store offerings through newspaper advertisements, radio spots and brochures to attract new customers.
- Coordinated and planned special marketing events.
Director of Cosmetics
Soak! Boutique
Richmond, VA
01.1999 - 04.2002
- Identified market trends in the ever changing bath and beauty industry.
- Made optimal buying decisions based on new trends and industry advances.
- Maintained current knowledge of pricing, products and services to leverage competitive edge and retain market share.
- Cultivated strong relationships with key organizations and professionals to support future business growth objectives.
- Boosted profits through effective training and continuous mentorship of entire sales department.
- Coordinated company-specific events.
Education
Floral Design -
New York Institute of Art And Design
New York, NYMakeup Artistry
Aveda Art And Sciences Institute
Minneapolis, MNAssociate of Science - Psychology
Radford University
Radford, VASkills
- Marketing and Sales expertise
- Attention to detail
- Communication skills
- Social perceptiveness
- Customer relations
- Relationship management
- Team building
- Brand awareness
- Revenue generation
- Friendly, positive attitude
Timeline
Market Specialist
Lancôme
09.2023 - Current
Brand Ambassador - Sales and Education
Coty Inc
08.2021 - 07.2023
Freelance Makeup Artist
Lancome
11.2018 - 04.2020
Owner/Operator
Changing Reins Equestrian Consignment Boutique
04.2005 - 08.2007
Director of Cosmetics
Soak! Boutique
01.1999 - 04.2002
Floral Design -
New York Institute of Art And Design
Makeup Artistry
Aveda Art And Sciences Institute
Associate of Science - Psychology
Radford University
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