Heather Dixon
St. Charles,Mo
Summary
I have worked in customer service for over 20 years. I am currently an assistant General Manager and Marketing Manager at Buffalo.Wild Wings. I have enjoyed working with my staff and the community growing our business and meeting new people.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Buffalo Wild Wings
05.2021 - Current
Server/Bartender
Red Lobster
03.2016 - 02.2020
Server/Shiftlead
Castellos
03.2011 - 02.2018
Server
Ryan's Steakhouse
08.2006 - 03.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Chili's Restaurant
11.2004 - 07.2006
Host
Tbonz Steakhouse
01.2002 - 05.2004
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Diploma -
Southern Missouri Christian School
05.2004
Skills
- Customer Service
- Restaurant Sales
- Cash handling
- Restaurant Management
- Team building
- Inventory
- Marketing
Certification
- Servesafe Alcohol
- Food Handlers
- Servesafe Allergen
Timeline
Assistant General Manager
Buffalo Wild Wings
05.2021 - Current
Server/Bartender
Red Lobster
03.2016 - 02.2020
Server/Shiftlead
Castellos
03.2011 - 02.2018
Server
Ryan's Steakhouse
08.2006 - 03.2011
Server
Chili's Restaurant
11.2004 - 07.2006
Host
Tbonz Steakhouse
01.2002 - 05.2004
Diploma -
Southern Missouri Christian School