Heather Dobbs
Sanford,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Team Member
Target
11.2018 - Current
- Contribute to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Work different stations to provide optimal coverage and meet production goals.
- Increase customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Operations Manager
Fedex Ground
09.2019 - 02.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed systems and procedures to improve operational quality and team efficiency.
Package Handler
Fedex Ground
03.2018 - 08.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
GED -
Seminole State College of Florida
Skills
Customer Service
Problem-Solving
Adaptable to change
Leadership Qualities
Collaboration and Teamwork
Clear Communication
Attention to Detail
Timeline
Operations Manager
Fedex Ground
09.2019 - 02.2024
Team Member
Target
11.2018 - Current
Package Handler
Fedex Ground
03.2018 - 08.2019
GED -
Seminole State College of Florida
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