Heather Dobson
Ash,NC
Summary
Dynamic professional with a proven track record at Bath and Body Works, adept in exceeding sales goals through excellent customer service and effective conflict resolution. Skilled in price quote preparation and fostering teamwork, I excel in fast-paced environments, consistently enhancing customer satisfaction and team efficiency. My background also includes comprehensive experience in office assistance, streamlining organizational workflow with exceptional verbal and written communication. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Associate
Bath and Body Works, Limited Brands
Shallotte, NC
07.2024 - Current
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers to determine wants or needs.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered customer inquiries regarding product features, pricing, and availability.
Office Assistant
Down East Home Improvements
Washington, NC
04.2023 - 01.2024
- Typed, formatted and edited correspondence and other documents.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Supported the planning and execution of corporate events and meetings.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Education
High School Diploma -
School of Dobsons
Washington, NC05-2023
Skills
- Price quote preparation
- Excellent people skills
- Customer service
- Exceeds sales goals
- Verbal and written communication
- Sales training
- Sales goals attainment
- Flexible schedule
- Teamwork and collaboration
- Friendly and outgoing
- Conflict resolution
Timeline
Sales Associate
Bath and Body Works, Limited Brands
07.2024 - Current
Office Assistant
Down East Home Improvements
04.2023 - 01.2024
High School Diploma -
School of Dobsons
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