Heather Donohoe
McKinney
Summary
Dynamic Store Manager with a proven track record at Stride Rite, excelling in customer service and problem-solving. Achieved sales targets through effective staff training and streamlined operations, enhancing efficiency and customer satisfaction. Skilled in inventory management and fostering strong customer relations, driving loyalty and repeat business.
Overview
12
12
years of professional experience
Work History
Store Manager
Stride Rite
Allen, TX
01.2011 - 03.2013
- Led team in achieving sales targets through effective staff training and performance management.
- Implemented inventory control measures, reducing stock discrepancies and improving order accuracy.
- Streamlined operational processes, enhancing customer service and increasing overall store efficiency.
- Developed employee schedules to optimize labor costs while maintaining high service standards.
Assistant Manager
Gap Outlet
Allen, TX
05.2010 - 01.2011
- Collaborated with leadership to develop promotional campaigns that increased foot traffic.
- Streamlined communication between departments to improve operational efficiency and team cohesion.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Developed and maintained strong relationships with customers to foster loyalty and repeat business.
Assistant Manager
Gap Kids
Allen, TX
03.2007 - 05.2010
- Led daily store operations, ensuring alignment with corporate standards and policies.
- Mentored and trained staff on customer service best practices and product knowledge.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Implemented visual merchandising strategies to enhance brand presentation and customer engagement.
Assistant Manager
Banana Republic
Allen, TX
01.2002 - 03.2007
- Led team to achieve sales targets through effective staff training and performance management.
- Implemented visual merchandising strategies that enhanced customer experience and increased store engagement.
- Streamlined inventory processes, improving accuracy in stock levels and reducing discrepancies.
- Mentored junior staff, fostering a collaborative environment that promoted skill development and teamwork.
Sales Associate
Banana Republic
Allen, TX
09.2001 - 01.2002
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained store presentation standards, ensuring visual merchandising aligned with brand guidelines.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
- Developed product knowledge by participating in training sessions and staying updated on new arrivals.
Education
High School Diploma -
Naaman Forest High School
Garland, TX05-2001
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Stride Rite
01.2011 - 03.2013
Assistant Manager
Gap Outlet
05.2010 - 01.2011
Assistant Manager
Gap Kids
03.2007 - 05.2010
Assistant Manager
Banana Republic
01.2002 - 03.2007
Sales Associate
Banana Republic
09.2001 - 01.2002
High School Diploma -
Naaman Forest High School