Heather Doyal
Newnan,GA
Summary
Achieved successful troubleshooting of data entry and technology development through hands-on training. Delivered effective solutions for technical issues, improving documentation management and escalation processes. Contributed to high-volume environments by executing tasks accurately and managing time efficiently.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Online Contributor
Neevo
06.2017 - Current
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality content under tight deadlines.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Annotated large datasets to improve machine learning model accuracy and reliability.
- Reviewed and validated data entries for consistency and quality assurance.
- Utilized specialized software tools for data labeling and organization, ensuring compliance with project specifications.
- Demonstrated strong attention to detail when working on complex projects involving multiple layers of information.
- Ensured adherence to data privacy policies while handling sensitive information during the annotation process.
- Enhanced data accuracy by meticulously annotating and labeling various data types.
- Kept up-to-date with industry developments and trends in data annotation techniques and tools.
- Contributed to the development of AI algorithms through precise data annotation tasks.
- Collaborated with a team of annotators for consistent and accurate data labeling efforts.
- Reviewed peer annotations regularly, offering constructive feedback for continuous improvement as a team.
- Followed data entry protocols, rules and regulations.
- Compared transcribed data with source document to detect and correct errors.
- Utilized techniques for increasing data entry speed.
- Corrected data entry errors to prevent duplication or data degradation.
- Followed strict quality control measures for consistently reliable results throughout diverse assignments.
Data Capturer
Amazon Mechanical Turk, Inc.
03.2016 - Current
- Conducted data annotation for AI training, ensuring high-quality input for machine learning algorithms.
- Reviewed and validated annotated data to guarantee accuracy and consistency across various datasets.
- Checked records for accuracy and completeness, and corrected errors.
- Composed correspondence to internal and external parties as requested.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Added, modified and purged file entries.
- Analyzed and annotated large datasets to enhance model training accuracy.
- Adaptable and proficient in learning new concepts quickly and efficiently.
FC Associate I
Amazon
03.2024 - 02.2025
- Facilitated multi-department workflows by executing precise picking and packing operations.
- Implemented inventory recordkeeping standards to minimize audit discrepancies.
- Executed processing of over 350 packages daily utilizing RF scanners and digital tools to enhance operational efficiency.
- Facilitated collaboration among cross-functional teams to achieve performance objectives across five consecutive shifts.
- Conducted over 300 quality control checks daily, ensuring precision and attention to detail in fast-paced environments.
Inventory Control Specialist
DHL
07.2023 - 09.2024
- Oversaw accurate inventory record maintenance in a high-volume warehouse utilizing digital inventory systems.
- Conducted root-cause analysis to investigate order discrepancies and formulate preventive strategies.
- Executed root-cause analysis to identify and resolve stock discrepancies.
- Oversaw 30+ daily cross-department tasks to enhance throughput and ensure compliance with operational benchmarks.
- Managed registration and processing of over 400 daily shipments utilizing inventory control software.
Technical Support Agent
Harte Henks
03.2008 - 09.2008
- Applied a customer-centered ethos to technical support that lent itself to helping a variety of people from different cultures across the United States and Canada without exhausting every option available before tier 2 escalations.
- Applied structured troubleshooting methods to support diverse users, minimizing need for escalation and improving first-contact resolution
- Resolved 95% of 40+ inbound technical support issues per shift through efficient diagnostic processes and system knowledge
- Logged and escalated 35+ recurring technical issues weekly in ticketing systems, accelerating issue resolution and contributing to root-cause tracking
- Updated 45+ technical support tickets per shift with clear, concise documentation to enhance interdepartmental communication
Education
Western Governors University
Salt Lake City, Utah04-2025
Skills
- Technical Support & Troubleshooting
- Customer Service
- Windows
- Flexibility
- Patience
- Curiosity
- Problem-solving
- Critical thinking
- Adaptability and flexibility
- Data accuracy
- Information confidentiality
- Data entry
- Analytical thinking
- Quality control
- Documentation and reporting
Certification
Google IT Support Professional
Timeline
FC Associate I
Amazon
03.2024 - 02.2025
Inventory Control Specialist
DHL
07.2023 - 09.2024
Online Contributor
Neevo
06.2017 - Current
Data Capturer
Amazon Mechanical Turk, Inc.
03.2016 - Current
Technical Support Agent
Harte Henks
03.2008 - 09.2008
Western Governors University