Summary
Overview
Work History
Education
Skills
CAREER EXPERIENCE
Languages
Certification
References
Timeline
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HEATHER DREW

St. Michael,MN

Summary

Dynamic Sr. Relocation Consultant at SIRVA with exceptional communication and negotiation skills. Proven track record in managing VIP relocations and enhancing client relationships. Expertise in home marketing and problem-solving, ensuring seamless service delivery across departments. Committed to fostering team collaboration and driving successful outcomes in high-pressure environments.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Sr. Relocation Consultant

SIRVA
Minneapolis, MN
03.2011 - Current
  • Manage end-to-end accountability for all relocation services for transferees.
  • Oversee the handling and coordination of the VIP population during relocation processes.
  • Advocated for transferees, ensuring effective communication throughout the relocation.
  • Provide policy counseling and manage home marketing and sale assistance.
  • Coordinate with Sirva support functions, including finance, temporary living, mortgage, destination services, and goods movement.
  • Delivered seamless service by aligning efforts across mortgage, appraisal, and closing departments.

Mortgage Banker

M&I BANK
Rogers, MN
07.2002 - Current
  • Assisted customers in understanding complex documentation related to mortgages.
  • Attended seminars and workshops to stay abreast of industry trends and changes in lending laws.
  • Reviewed loan files for completeness prior to submission to underwriting department.
  • Generated referrals from existing customer base through cross-selling activities.
  • Managed pipeline of loans from origination through closing process while monitoring progress regularly.

Lead Underwriter

CONSECO FINANCE
Fridley, MN
09.2000 - 07.2002
  • Developed in-depth knowledge of company policies, procedures and investor requirements related to mortgage products.
  • Reviewed and evaluated loan applications for credit worthiness, capacity and collateral to ensure compliance with company standards.
  • Coordinated closing activities between lenders, title companies and attorneys when needed.

Assistant Branch Manager

HOME TOWN MORTGAGE
Maple Grove, MN
09.1999 - 09.2000
  • Supervised seven Loan Processors, enhancing proficiency in new products and processing procedures.
  • Trained staff on regulatory updates and company policies to ensure compliance with state regulations.
  • Facilitated employee development through training, cross-training, and ongoing education initiatives.

Education

Associate of Arts - Fashion Merchandising

Lowthian College
Minneapolis, MN
05-1996

Skills

  • Communication and negotiation skills
  • Team collaboration and unity
  • Home marketing
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Time management
  • Client relationship building
  • Employee counseling

CAREER EXPERIENCE

  • Account Management and Customer Service
  • Developed long-lasting business relationships with new customers, business associates and networking partners
  • Initiated discussions to answer customer questions and facilitated cooperation to resolve any concerns
  • Met regularly with business associates to develop joint initiatives that generated an economic benefit
  • Originated and qualified loan applicants by interviewing, informing, and counseling existing and prospective mortgage clients
  • Closed 10 million in loan volume while assisting top producer in Company which closed 70 million
  • Contract Documentation and Sales Administration
  • Researched and identified customer specifications and negotiated contact terms with customers and vendors
  • Reviewed contract purchase agreements for accuracy
  • Analyzed loan documents to make sure they met underwriting guidelines, e.g., income, assets, credit, collateral, debt ratios, overall borrower credit picture, etc.
  • Team Support, Training and Supervision
  • Supervised seven Loan Processors which included training on new products and processing procedures
  • Trained staff on new regulatory changes and Company policies in accordance with state regulations
  • Developed skills of employees by training, cross-training and providing continuing education opportunities

Languages

English
Professional

Certification

  • Recipient of multiple SIRVA awards and training designations.

References

References available upon request.

Timeline

Sr. Relocation Consultant

SIRVA
03.2011 - Current

Mortgage Banker

M&I BANK
07.2002 - Current

Lead Underwriter

CONSECO FINANCE
09.2000 - 07.2002

Assistant Branch Manager

HOME TOWN MORTGAGE
09.1999 - 09.2000

Associate of Arts - Fashion Merchandising

Lowthian College

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