Heather Duffy
Arlington,VA
Summary
Ambitious recent graduate with a bachelor’s degree in Biology from George Mason University. Pre-Health focused student career with goals of becoming a Physician Assistant. Successful achievement in health science courses, including Medical Terminology, Advanced Anatomy & Physiology, Genetics, Immunology, Health & Disease and more. Possess strong interpersonal skills, take initiative, and have a wide array set of skills. Passion for health, wellness, and aesthetics. Enjoy interacting with people and working with others as a team. More than 13 years of successful experience in hospitality, customer service, and sales. Fully vaccinated, including COVID-19 vaccinations and boosters.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Co-Founder
Melted Element
Alexandria, VA
05.2016 - Current
- Creative director; improve quality results of product
- Head of marketing, product development, customer service
- Successful at using creative materials to create a cohesive brand
- Fluency in aesthetics, including design, art direction and execution
Floor Manager
Opera Ultra Lounge
, DC
09.2015 - 09.2019
- Head cocktail waitress
- Coordinate and schedule waitress staff
- Responsible and trustworthy with customers’ credit card, cash and ID/Passport information
- Minimum of $5,000 sales, every shift
- Especially effective in processing bills and payments as well as split payments between multiple credit cards and cash
- Kept server areas clean and stocked to increase efficiency while working tables.
Nurse Assistant - Volunteer
INOVA Fairfax Medical Campus, Family Centered Care
Fairfax, VA
10.2017 - 10.2018
- Assisting nurses with non-clinical duties such as changing diapers, burping, and feeding infants
- Ability to keep patient information private and safe by following HIPPA privacy rules
- Efficient in following hospital’s infection control, and safety and security protocol
- Ability to properly chart on baby’s crib charts and mother’s room charts in detail
- Additional duties include taking baby from nursery to mom’s room, setting up rooms for new admissions, stocking supplies, ; improve quality results of product
- Head of marketing, product development, customer service
- Successful at using creative materials to create a cohesive brand
- Fluency in aesthetics, including design, art direction and execution
Waitress
Darna Lounge
Arlington, VA
11.2013 - 01.2015
- Great with communication skills in loud environments
- Able to move at a fast pace and guarantee enough time and attention for each table
- Make sure to upsell to meet personal sales goals by end of shift
- Track record of understanding and interacting with people of different backgrounds
Customer Service Representative
Extended Stay America, Homestead Studio Suites
Chantilly, VA
10.2011 - 11.2013
- Answering phones, booking reservations, greeting guests upon entry, checking in new guests, checking out guests, answering guests questions, performing nightly audits and providing any necessary services to ensure customer satisfaction
- Quickly and effectively resolve customer requests and their needs
- Maintain quality control/satisfaction records
- Constantly seeking new ways to improve customer service
Data Entry Clerk
Broker Power
Manassas, VA
01.2010 - 11.2011
- Researched and retrieved requested data
- Accurately entered data into designated database using excel
- Used fast keying skills and knowledge of computer applications to surpass efficiency
- Additional Experience
- Profound ability to work late hours
- Experience with hospitality and customer service industry
- Able to learn point of sales system’s operations and functionality quickly
- Great teamwork and leadership qualities sYNOPSIS OF Achievements
- Awarded Deans list multiple semesters
Education
Bachelor of Science - Biology
George Mason University
08.2021
Associate of Science -
Northern Virginia Community College
Annandale, VA12.2016
Skills
- Customer Service
- Laboratory Experience
- Research
- Microsoft Office
- Anatomy Knowledge
- HIPAA Compliance
- Upbeat and Positive Personality
- Medical terminology
- Typing
- Upselling
- Phone etiquette
- Hospital Experience
- Leadership
- Flexible & Adaptable
- Collaboration
Certification
- BLS certified
Timeline
Nurse Assistant - Volunteer
INOVA Fairfax Medical Campus, Family Centered Care
10.2017 - 10.2018
Co-Founder
Melted Element
05.2016 - Current
Floor Manager
Opera Ultra Lounge
09.2015 - 09.2019
Waitress
Darna Lounge
11.2013 - 01.2015
Customer Service Representative
Extended Stay America, Homestead Studio Suites
10.2011 - 11.2013
Data Entry Clerk
Broker Power
01.2010 - 11.2011
Bachelor of Science - Biology
George Mason University
Associate of Science -
Northern Virginia Community College
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