Heather Durham
Muscle Shoals,AL
Summary
Eloquent and industrious achiever with a multifaceted background in customer service, data entry, and medical billing. Excels in fast-paced environments, demonstrating adaptability and dexterity. Highly dedicated to customer and patient care. Distinguished communication, leadership, and critical thinking skills.
Overview
7
7
years of professional experience
Work History
Bartender Apprentice
Turtle Point Yacht & Country Club
05.2023 - 09.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Upheld strict regulations for safe alcohol service and food safety.
- Restocked and replenished bar inventory and supplies and reported shortage needs to management.
Server
BJ's Restaurant & Brewhouse
11.2022 - 05.2023
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Inbound Warehouse Associate
Target
08.2021 - 04.2022
- Compared shipping orders and invoices against contents received to verify accuracy.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Unloaded pallets and deliveries and organized products in warehouse.
Patient Financial Services Representative
Healthcare Outsourcing Network
03.2020 - 10.2020
- Examined patients' insurance coverage, deductibles, insurance carrier payments, and remaining balances not covered under policies when applicable.
- Liaised between patients, insurance companies, and billing offices.
- Evaluated patients' financial status and established appropriate payment plans.
- Managed fast-paced call center work to assist high volume of daily patients using multiple internal databases and systems.
- Managed patient calls effectively and efficiently in complex, fast-paced, and demanding call center environments.
Administrative Assistant
Shoals Outdoor Sports
05.2018 - 05.2019
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Managed filing system, entered data, and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Member Services Representative
Sam's Club
04.2016 - 01.2018
- Trained new personnel regarding company operations, policies, and services.
- Attentively assisted members with returns, refunds, and complaints, escalated to supervisors when necessary.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Science - Business Administration, Information Technology
Western Governors University
Salt Lake City, UT04.2025
Skills
- Insurance Verification
- Medical Billing and Coding
- Patient Confidentiality/HIPPA
- Electronic Medical Records
- Billing Adjustments and Refunds
- Payment Processing
- Call Center Customer Service
- Complaint Handling
- Inbound/Outbound Phone Calls
- Microsoft Word, Excel, PowerPoint
- Optimistic Attitude
- Proficient Phone Etiquette
- Buoyant Under Pressure
- Adaptability
Timeline
Bartender Apprentice
Turtle Point Yacht & Country Club
05.2023 - 09.2023
Server
BJ's Restaurant & Brewhouse
11.2022 - 05.2023
Inbound Warehouse Associate
Target
08.2021 - 04.2022
Patient Financial Services Representative
Healthcare Outsourcing Network
03.2020 - 10.2020
Administrative Assistant
Shoals Outdoor Sports
05.2018 - 05.2019
Member Services Representative
Sam's Club
04.2016 - 01.2018
Bachelor of Science - Business Administration, Information Technology
Western Governors University
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