Heather Dyess
Magnolia
Summary
Results-driven professional with experience in blood collection and customer service. Skilled in team collaboration and conflict resolution, committed to enhancing patient care and operational efficiency.
Overview
7
7
years of professional experience
Work History
Business Owner
Protocol Ac and Heat
Houston
01.2019 - Current
- Conducted regular meetings with employees to review progress towards company goals.
- Facilitated team discussions to foster collaboration and address challenges effectively.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved conflicts between employees or customers in a timely manner.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed daily operations of HVAC service and installation business.
- Oversaw customer service to ensure satisfaction and repeat business.
- Coordinated schedules for technicians to optimize service routes.
- Developed marketing strategies to attract new clients and retain existing ones.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Phlebotomist
Phlebotomy USA
Houston
10.2025 - 11.2025
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Collected blood samples using standard phlebotomy techniques and protocols.
- Monitored inventory of supplies and ordered materials as needed for operations.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Processed samples accurately and efficiently.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
Education
Licensed Phlebotomist - Medical
Phlebotomy USA
Houston, TX12-2025
GED -
Katy High School
01-2003
Skills
- Blood collection
- Patient care
- Customer service
- Team collaboration
- Conflict resolution
- Inventory management
Timeline
Phlebotomist
Phlebotomy USA
10.2025 - 11.2025
Business Owner
Protocol Ac and Heat
01.2019 - Current
Licensed Phlebotomist - Medical
Phlebotomy USA
GED -
Katy High School