Heather Dykes
Summary
Detail-oriented professional with 10+ years of experience supporting clinical, administrative, and healthcare operations functions. Skilled in clinical documentation review, medical records analysis, healthcare data management, provider support, and workflow coordination. Experienced working in high-volume environments requiring accuracy, compliance, multitasking, and strong communication skills. Proficient in EMR/EHR systems including Epic and Cerner, with a strong background in quality assurance, documentation accuracy, and healthcare administrative support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Abstractor
CSI
12.2021 - 05.2026
- Conduct detailed abstraction and analysis of medical records for inpatient and outpatient facilities across multiple specialties
- Review clinical documentation for accuracy, compliance, and quality measure reporting standards
- Navigate multiple EMR/EHR systems including Epic and Cerner to retrieve and validate patient information
- Perform ongoing quality assurance reviews to identify discrepancies, documentation gaps, and data inconsistencies
- Communicate findings and documentation concerns to support performance improvement initiatives
- Maintain strict productivity, accuracy, and compliance standards in a high-volume remote work environment
- Support coding and documentation workflows through accurate chart analysis and data validation
- Utilize strong analytical and organizational skills to manage large volumes of healthcare data efficiently
HR Assistant & Medical Scribe
Rural Mental Health Solutions
08.2016 - 12.2021
- Provided administrative and clinical support for healthcare providers in a fast-paced behavioral health environment
- Managed medical documentation, coding support, patient records, and provider dictation
- Assisted with payroll preparation, onboarding, hiring processes, employee orientation, and personnel documentation
- Maintained organized and compliant records for billing, coding, grants, and patient services
- Supported Chronic Care Management (CCM), Remote Patient Monitoring (RPM), Behavioral Health Integration (BHI), and community outreach initiatives
- Coordinated prior authorizations, refill requests, patient communication, and scheduling support
- Processed accounts payable and accounts receivable tasks while maintaining documentation accuracy
- Assisted providers with clinical workflow support including vitals, documentation review, and patient coordination
- Demonstrated strong multitasking, communication, and problem-solving skills while balancing administrative and clinical responsibilities
Education
Diploma -
Jackson County High School
Skills
- Healthcare Operations
- Administrative Support
- Documentation Review
- HIPAA Compliance
- Workflow Coordination
- Data Entry & Validation
- Insurance & Prior Authorization Support
- Provider & Patient Communication
- Billing & Coding Support
- Records Management
- Attention to Detail
- Multitasking & Time Management
- Remote Work Systems
Certification
Certified Clinical Medical Assistant (CCMA) – NHA
Timeline
Data Abstractor
CSI
12.2021 - 05.2026
HR Assistant & Medical Scribe
Rural Mental Health Solutions
08.2016 - 12.2021
Diploma -
Jackson County High School