Summary
Skills
Work History
Generic

Heather Dykstra

Oregon City,OR

Summary

Accomplished Operations Supervisor at Providence PACE, adept in operations management and staff supervision.

Skilled in performance monitoring and task delegation, fostering a collaborative environment and driving organizational success.

Experienced with operational oversight, including process improvement and team leadership.

Track record of fostering team collaboration and maintaining high standards of performance.

Proven track record of maintaining efficient office operations.

Expertise in scheduling and coordinating meetings, keeping team on track of task at hand.

Skills

  • Operational efficiency management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Excels in Providence core values Compassion, Respect and Excellence
  • Demonstrates adaptability in changing operations

Work History

Operations Supervisor

Providence PACE
Portland, OR
11.2021 - Current
  • Supervised daily operations, ensuring adherence to health and safety protocols.
  • Streamlined workflow processes, enhancing efficiency across departments.
  • Trained and mentored staff on operational best practices and compliance standards.
  • Implemented quality improvement initiatives, resulting in enhanced patient care services.

Clinic Assistant /Office Administrative Assistant

Providence PACE
Portland, OR
02.2016 - 02.2021
  • Managed scheduling and appointment coordination for healthcare professionals, enhancing operational efficiency.
  • Processed patient documentation and maintained accurate electronic health records to ensure compliance.
  • Assisted in the onboarding of new staff, providing training on administrative protocols and systems.
  • Coordinated schedules for many IDT disciplines for CMS compliance.

Office Manager

Jerry Hu DDS, Cosmetic Dentistry
Soldotna, AK
01.2013 - 11.2014
  • Managed daily office operations, ensuring efficient workflow and adherence to procedures.
  • Coordinated scheduling for patient appointments, optimizing calendar utilization and reducing wait times.
  • Oversaw inventory management, maintaining supplies and equipment for seamless practice operations.
  • Implemented new filing system, enhancing document retrieval efficiency and organization.
  • Led the dentist to an all-time career high in production and revenue.

Accounts Payable Clerk / Biller of Ambulance Svc

City of Kodiak
Kodiak, AK
05.2005 - 06.2012
  • Processed vendor invoices accurately and efficiently, ensuring timely payments.
  • Reconciled accounts payable transactions with monthly financial reports to maintain accuracy.
  • Collaborated with vendors to resolve discrepancies and ensure prompt payment resolutions.
  • Developed streamlined procedures for invoice approval process, improving operational efficiency.
  • Assist in capital project management.
  • Multiple FEMA certifications have been obtained.
  • Worked directly with EMS and the Fire Chief for organized and accurate billing to medical insurance for ambulance services.

National Certified Medical Coder

Kodiak Island Medical Assosciates
Kodiak, AK
01.1999 - 05.2005
  • Reviewed and analyzed medical documentation for accurate coding compliance.
  • Assigned appropriate ICD-10, CPT, and HCPCS codes to patient records.
  • Collaborated with healthcare providers to resolve coding discrepancies and ensure accuracy.
  • Conducted audits of coded claims to identify trends and improve coding efficiency.

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Heather Dykstra