Heather Earley
Windham
Summary
Former hospitality professional with a background in luxury service environments, returning to the workforce after 18 years as a dedicated stay-at-home parent. Detail-oriented, adaptable, and aligned with mission-driven organizations focused on inclusivity and excellence.
Overview
10
10
years of professional experience
Work History
Private Jet Chartering/Customer Services
Sentient Jet
Norwood
01.2004 - 01.2006
- Worked with high-profile clientele in private aviation chartering.
- Ensured smooth coordination of flights and exceptional customer service.
- Maintained confidentiality and provided personalized support to elite clients.
PBX Operator / Housekeeping Manager
Four Seasons Hotel
Boston
01.2000 - 01.2003
- Handled all incoming calls and communications for luxury hotel operations.
- Oversaw daily housekeeping functions to meet brand standards.
- Delivered top-tier service in a fast-paced environment requiring precision.
Front Desk Manager
Mt. Washington Hotel (now Omni Hotel)
Bretton Woods
01.1999 - 01.2000
- Supervised front desk staff and guest services operations.
- Resolved guest issues with professionalism and urgency.
- Coordinated with housekeeping, valet, and reservations teams.
Assistant Manager
Williams Street Inn
Burlington
01.1996 - 01.1999
- Managed front-of-house operations, including breakfast service and baking.
- Helped deliver a warm, home-style experience to guests.
- Supported inventory, reservations, and guest check-in/out procedures.
Owner/Operator
Windham Paws on Parade
- Managed a local dog walking and pet care business
- Nurtured clients, managed marketing and billing
- Communicated changes in pet habits & logged behavior
Education
Hotel & Restaurant Management -
Champlain College
Burlington, VT01.1998
Skills
- Time management
- Effective communication
- Attention to detail
- Customer service
- Food safety awareness
Timeline
Private Jet Chartering/Customer Services
Sentient Jet
01.2004 - 01.2006
PBX Operator / Housekeeping Manager
Four Seasons Hotel
01.2000 - 01.2003
Front Desk Manager
Mt. Washington Hotel (now Omni Hotel)
01.1999 - 01.2000
Assistant Manager
Williams Street Inn
01.1996 - 01.1999
Owner/Operator
Windham Paws on Parade
Hotel & Restaurant Management -
Champlain College
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