Heather Efaw
Worthington
Summary
Committed to delivering exceptional customer service while maintaining accurate records and fostering strong client relationships.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Veterinary Technician
Hickman Run Animal Hospital
10.2009 - 10.2013
- Educated pet owners on post-operative care and general animal health practices.
- Implemented inventory management practices, optimizing supply levels for medical supplies and equipment.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
Education
Associate of Science - Veterinary Technology
Norther Virginia Community College
Sterling05-2007
Skills
- Medical history collection
- Patient consultation
- Client education
- Stock management
- Professional telephone communication
- Payment transaction oversight
- Marketing coordination
- Client support
- Customer relationship management
- Records management
- Appointment management
- Data entry and organization
Timeline
Veterinary Technician
Hickman Run Animal Hospital
10.2009 - 10.2013
Associate of Science - Veterinary Technology
Norther Virginia Community College