Heather Egger
Granger,IN
Summary
Customer Support Specialist recognized for high productivity and efficient task completion. Specialized in problem-solving, customer relationship management, and technical support. Strong communication and adaptability skills contribute to exceptional customer service. Focused on enhancing customer satisfaction and driving business success.
Overview
7
7
years of professional experience
Work History
TEAM LEAD & MASTER ASSEMBLER
Utilimaster
Bristol, IN
08.2022 - 03.2024
- Promoted from an entry-level production worker to team lead.
- Conducted performance evaluations and provided constructive feedback to staff.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members on the techniques necessary to complete job tasks.
SWING PERSON
Forest River Inc.
Goshen, IN
01.2020 - 07.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
BAKER
Pretzels Inc.
Plymouth, IN
02.2019 - 05.2020
- Operated ovens and other equipment to bake products according to established recipes.
- Maintained a safe work environment by strictly adhering to sanitation guidelines, and addressing potential hazards promptly.
- Monitored baking times and temperatures for consistent product quality.
ASSISTANT RESTAURANT MANAGER
Oakwood Inn Resort
Syracuse, IN
04.2018 - 09.2018
- Managed inventory levels and coordinated supply orders for timely restocking.
- Monitored customer service standards and took corrective action when needed.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
- Resolved customer complaints promptly to uphold the resort's reputation for excellence.
- Assisted in recruiting, training, and scheduling staff members.
DOCUMENT CONTROL COORDINATOR
Adecco/ZimmerBiomet
Warsaw, IN
04.2017 - 02.2018
- Working to complete the Observation 8 remediation.
- Working closely with Records Management, coordinating the retrieval of important documents, as well as scanning the documents to prepare them for storage.
- Data entry using such programs as JDE, CMS, WOW, Jordan Lawrance, Webcenter, and Livelink.
- Accounts Payable and Receivable.
- Purchasing
- Evaluated current document processes, suggested methods for change, and implemented successful improvements.
- Implemented best practices for document version control and tracking changes.
Education
Some College (No Degree) - Paralegal Studies
Liberty University
Lynchburg, VASkills
- Team leadership
- Customer service
- Cross-functional collaboration
- Attention to detail
- Schedule management
- Marketing
- Document management
- Data entry
- Training and development
- Staff training
- Adaptability and flexibility
- Quality control
- Microsoft office expertise
Timeline
TEAM LEAD & MASTER ASSEMBLER
Utilimaster
08.2022 - 03.2024
SWING PERSON
Forest River Inc.
01.2020 - 07.2022
BAKER
Pretzels Inc.
02.2019 - 05.2020
ASSISTANT RESTAURANT MANAGER
Oakwood Inn Resort
04.2018 - 09.2018
DOCUMENT CONTROL COORDINATOR
Adecco/ZimmerBiomet
04.2017 - 02.2018
Some College (No Degree) - Paralegal Studies
Liberty University