Hi, I’m
Heather Egger
Hospitality
Elkhart,IN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
17
years of professional experience
Work History
Utilimaster
Team Lead & Master Assembler
08.2022 - 03.2024
Job overview
- Promoted from an Entry Level Production Worker to Team Lead within 2 months of starting
- I worked with different stations to provide optimal coverage and meet production goals.
- Lead a team of 6-8 employees in my area.
- I trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members on the techniques necessary to complete job tasks.
Forest River Inc.
Swing Final Finish
01.2020 - 07.2022
Job overview
- Inside/Outside Cleaning
- Outside Seal
- Awning Prep/Hanging
- Parts
- Valance Building/Install
- Putty
- Systems Check
Pretzels Inc.
Baker
11.2018 - 11.2020
Job overview
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Oakwood Inn Resort
Assistant Restaurant Manager
04.2018 - 09.2018
Job overview
- Scheduled 30+ employees
- Training of new hired staff
- Worked closely with General Manager of Restaurant and Hotel coordinating banquets, weddings and events
- Addressed customer concerns and suggestions about day to day operations
The Boathouse
Server & Bartender
10.2013 - 04.2018
Job overview
- 16+ years in the hospitality industry
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires and guided them on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Cultivated warm relationships with regular customers.
Adecco/ZimmerBiomet
Document Control Coordinator
04.2017 - 02.2018
Job overview
- Working to complete the Observation 8 Remediation
- Working closely with Records Management coordinating the retrieval of important documents as well as scanning the documents to prepare them for storage
- Data entry using such programs as JDE, CMS, WOW, Jordan Lawrance, Webcenter and Livelink
- Accounts Payable/Receivable
- Purchasing
Forest River Inc.
Swing Final Finish
08.2015 - 03.2017
Job overview
- Inside/Outside Cleaning
- Outside Seal
- Awning Prep/Hanging
- Parts
- Valance Building/Install
- Putty
- Systems Check
Payment Systems Corp.
Account Executive
03.2010 - 08.2010
Job overview
- Traveled throughout South West region to prospective clients to educate, inform and encourage sales
- Performed cost and savings analysis to demonstrate long term savings through product usage
- Responsible for closing sales to ensure company success
- Exceeded company set sales goals to achieve 10% or higher closing ratio
- Responsible for maintaining current accounts as well as generating new leads through referrals, cold calls and direct mail pieces
Noodles & Co.
District Marketing Manager
08.2007 - 09.2009
Job overview
- Promoted to Marketing Manager based on impact in prior role as Store Manager
- Increased revenue for multiple locations by planning and implementing promotions, special events, and sponsored wine and food tastings
- Worked with media partners to run advertisements and community partners to increase client base
- Responsible for ensuring proper inventory levels for food, beer, wine, supplies
- Completed reporting to ensure profitability including profit and loss reports and food cost reports
- Scheduled 10+ employees to make certain all shifts had proper coverage
- Increased brand awareness by developing and executing strategic marketing campaigns.
- Negotiated vendor contracts for optimal pricing structures while maintaining high-quality deliverables.
- Collaborated with sales teams to develop effective co-marketing initiatives that drove revenue growth.
Education
Ivy Tech College
from Business Administration
08.2017
Ivy Tech CollegeWarsaw, IN
05.2009
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Quality Control
- Schedule Management
- Expectation setting
- Teamwork and Collaboration
- Attention to Detail
- Interpersonal Communication
- Invoice Verification
- Work Planning and Prioritization
Timeline
Team Lead & Master Assembler
Utilimaster
08.2022 - 03.2024
Swing Final Finish
Forest River Inc.
01.2020 - 07.2022
Baker
Pretzels Inc.
11.2018 - 11.2020
Assistant Restaurant Manager
Oakwood Inn Resort
04.2018 - 09.2018
Document Control Coordinator
Adecco/ZimmerBiomet
04.2017 - 02.2018
Swing Final Finish
Forest River Inc.
08.2015 - 03.2017
Server & Bartender
The Boathouse
10.2013 - 04.2018
Account Executive
Payment Systems Corp.
03.2010 - 08.2010
District Marketing Manager
Noodles & Co.
08.2007 - 09.2009
Ivy Tech College
from Business Administration
Ivy Tech College
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