Heather Elliott
High Springs ,FL
Summary
Motivated and Reliable team player with a positive mindset. Self-starter who is goal-oriented, efficient and a practical thinker. Flexible Multi-tasker that excels in tightly-scheduled, fast paced environments, as well as tedious tasks that require high levels of focus and patience.
Overview
7
7
years of professional experience
Work History
Professional Pet Stylist
Kathy's Grooming Boutique
High Point, NC
05.2020 - 01.2021
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Excelled in assisting clients to achieve the ideal grooming for their pet, that both meets their lifestyle requirements and their aesthetic preference.
Professional Pet Stylist
Pampered Paws
High Springs , FL
08.2018 - 04.2020
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Improved health of pets by advising owners on optimal approaches.
- Met with clients to discuss cut and style preferences prior to caring for animals.
Owner/Operator
K9 By Design Grooming Studio
Gulf Shores, AL
09.2013 - 02.2018
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Maintained up-to-date administrative records to monitor operational conditions.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Education
General
St Petersburg College
Tarpon Springs, FL08.2001
Skills
- Critical Thinking
- Problem Recognition and Resolution
- Teamwork and Collaboration
- Customer Relations
- Compassionate Care
- Phone and Email Etiquette
- Appointment Scheduling
- Active Learning
- Detail Oriented
- Time Management
- Daily Logs
- Information Collection and Recording
- Physically fit to stand long hours and lift heavier objects
Timeline
Professional Pet Stylist
Kathy's Grooming Boutique
05.2020 - 01.2021
Professional Pet Stylist
Pampered Paws
08.2018 - 04.2020
Owner/Operator
K9 By Design Grooming Studio
09.2013 - 02.2018
General
St Petersburg College
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