Heather Ellison
Diamond,Missouri
Summary
Creative retired cosmetologist professional with 20 years of experience delivering top-notch services. Multi-talented with skills in hair care and nails, customer service and scheduling as well as management. Known for interpreting client wishes for personalized results.
I am eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks given and training in your company. Motivated to learn, grow and excel .
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cosmetologist
Salon Arrow
Webb City, MO
03.2021 - 09.2022
- Booked appointments and kept a schedule, answered cell phone, greeted clients, handled payments either card or cash.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment. Maintain cosmetology license and stay current on technique and skills.
Cosmetologist/ Salon Owner
The Razors Edge
Webb City, MO
01.2012 - 03.2021
- Oversaw daily salon operations and performed general salon tasks.
- Arranged for regular maintenance services for all beauty equipment.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Provided outstanding coaching to employees to boost productivity.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Answered phone calls and emails to schedule client appointments.
- Prepared nail beds and cuticles, shaped nails and applied polish for over Number daily customers.
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
Call Center Representative
Communication Solutions LLC
Joplin, MO
04.2020 - 08.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Completed data entry tasks with accuracy and efficiency.
Education
Content Substitute - Substitute Teaching
Frontline Education
08.2022
General Studies
Crowder College
Webb City, MO05.2018
Cosmetology - Cosmetology
Vatterott College - Joplin
Joplin, MO05.2002
Skills
- Hair Coloring and Highlighting
- Client Consultations
- Work Station Cleaning
- Acrylic Nail Application Mastery
- Product Expertise
- Workflow Efficiency
- Salon Management
- Payment Transactions
- Organizational Systems
- Appointment Booking
- Supply Monitoring
- POS Terminal Operations
- New Business Opportunities
- Use of electronics for business
Accomplishments
- Achieved 9 years of proudly being a business owner and making it successful by good work ethics and customer care.
Certification
- Licensed cosmetologist
- Certified Substitute Teacher for state of Missouri
Timeline
Cosmetologist
Salon Arrow
03.2021 - 09.2022
Call Center Representative
Communication Solutions LLC
04.2020 - 08.2020
Cosmetologist/ Salon Owner
The Razors Edge
01.2012 - 03.2021
Content Substitute - Substitute Teaching
Frontline Education
General Studies
Crowder College
Cosmetology - Cosmetology
Vatterott College - Joplin
Similar Profiles
Baxter Porter VIBaxter Porter VI
Sales Support Specialist at Arrow Electronics; Arrow ZEUSSales Support Specialist at Arrow Electronics; Arrow ZEUS
Fernando Ortega ChávezFernando Ortega Chávez
Sales Representative at Marubun-Arrow ElectronicsSales Representative at Marubun-Arrow Electronics
Natalee SundbyNatalee Sundby
Registered Behavior Technician at Arrow AcademyRegistered Behavior Technician at Arrow Academy
Glenda CooperGlenda Cooper
Security Guard at Allied Universal Security ServicesSecurity Guard at Allied Universal Security Services
Xiaohui LiXiaohui Li
Licensed Psychiatric Technician at Patton State HospitalLicensed Psychiatric Technician at Patton State Hospital