HEATHER ELMER

Customer Account Specialist

• I used Microsoft Excel and CoreBridge to keep accurate records pertaining to customer accounts including estimates, orders, inventory, payments, and overall customer satisfaction management.
• Set up new customer accounts and updated existing profiles with latest information.
• Monitored, tracked, and analyzed campaigns to determine effectiveness and future changes.

Marketing Specialist

• Contributed to the development of marketing materials targeted at specific customer segments for maximum impact.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Managed social media accounts for optimal audience engagement and increased online presence.

Purchasing Management

• Negotiated with vendors and service providers, securing favorable terms and supporting budget objectives.
• Sourced vendors, built relationships, and negotiated prices.
• Purchased new products and oversaw inventory stocking and availability.

• Mentored and coached New Customer Service associates communicating clear expectations and goals, as well as providing feedback and encouragement to each team member
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

• Negotiated vehicle prices and secured financing for customers
• Met customers on the lot and in showrooms to discuss available vehicles and options
• Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences

• Identified customer needs in order to develop sales strategies
• Established new customer accounts through perseverance, dedicated cold calling and exceptional service
• Assigned tasks to associates, staffed projects, tracked progress

• Transported traditional as well as special needs children to and from school
• Inspected and maintained vehicle supplies and equipment

• Worked in an acute care setting and created individualized exercise programs for patients
• Scheduled patient appointments in a timely manner to ensure that they received quality care
• Assisted Physical Therapists to initiate patient care plans in an outpatient setting