Heather EnYart

Work History

Corner Perk

10.2022 - 09.2023

Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and hiring .
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on Corner Perks principles, store procedures, and teamwork.
Implemented operational strategies and effectively built customer and employee loyalty.
Formulated policies and procedures to streamline operations.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Trained new employees on proper protocols and customer service standards.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Columbia Sportswear

10.2019 - 03.2023

Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Reviewed sales and gross profit report to assess company efficiency.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Monitored security to protect employees, customers and property.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Eddie Bauer Outlet

02.2018 - 09.2019

Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Helped with planning schedules and delegating assignments to meet coverage and service demands.

Starbucks

10.1997 - 03.2018

Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations.
Enforced company policies and regulations with employees.
Conducted routine inspections to check quality and compliance with established specifications.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Completed cash and credit card transactions accurately using POS software.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Worked ever position in store setting from Management to Barista.
Coffee Master certification