Heather Esbenshade
New Holland,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations at New Holland Family Restaurant, showcasing expertise in order delivery practices and exceptional interpersonal skills. As a dedicated server, keyholder, and supervisor, I excel in team member support and maintaining high service standards, contributing to significant improvements in guest experience.
Overview
7
7
years of professional experience
Work History
Opening Server
New holland family restaurant (Jeff Good owner)
New Holland, PA
10.2023 - 10.2024
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Built and maintained relationships with customers who requested me daily.
Opening Server
New holland Family Restaurant (Gary Glick owner)
New Holland, PA
10.2021 - 09.2023
- Assisted in training new servers.
- Provided exceptional service to high volume of daily customers.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Operated POS terminals to input orders, split bills and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server/keyholder/supervisor
Kitchen Kettle Village
Intercourse, PA
09.2017 - 09.2021
- Assisted in training new servers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Counted and balanced registers.
Education
High School Diploma -
Garden Spot High School
New Holland, PA06-1995
Some College (No Degree) - Nursing
Harrisburg Area Community College
Lancaster, PASkills
- Upselling techniques
- POS operation
- Strong work ethic
- Server training
- Exceptional customer service
- Positive and professional
- Cash handling
- Shift management
- High volume dining
- Drawer counting
- Bank deposits
Timeline
Opening Server
New holland family restaurant (Jeff Good owner)
10.2023 - 10.2024
Opening Server
New holland Family Restaurant (Gary Glick owner)
10.2021 - 09.2023
Server/keyholder/supervisor
Kitchen Kettle Village
09.2017 - 09.2021
High School Diploma -
Garden Spot High School
Some College (No Degree) - Nursing
Harrisburg Area Community College
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