Carie Johnson
Burleson
Summary
Committed and hardworking professional with extensive experience in customer service and team leadership at Shell Gas Station/Baja Fresh. Proven ability to enhance operational efficiency through effective staff training and inventory control. Skilled in upselling techniques and fostering strong customer relationships, consistently achieving business goals while maintaining a positive environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier/Server/Opening Shift Manager
Shell Gas Station/Baja Fresh
03.2025 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier/Bartender/Key Holder
Flames BBQ
12.2017 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked with POS system to place orders and manage bills.
- Explained menu items and suggested appropriate options for food allergy concerns.
Waterpark Party Planner
Jellystone Park Camp Resorts
04.2014 - 08.2017
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Coordinated transportation and parking arrangements for guests and vendors.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Owner
Self Employed
10.2014 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Education
High School Diploma -
Burleson High School
Burleson, TXSkills
- Drawer balancing
- Product restocking
- Returns processing
- Loyalty program promotion
- Inventory control
- Staff training
- Customer service
- Upselling techniques
Certification
- Food Handlers Certificate
Timeline
Cashier/Server/Opening Shift Manager
Shell Gas Station/Baja Fresh
03.2025 - Current
Cashier/Bartender/Key Holder
Flames BBQ
12.2017 - 10.2020
Owner
Self Employed
10.2014 - Current
Waterpark Party Planner
Jellystone Park Camp Resorts
04.2014 - 08.2017
High School Diploma -
Burleson High School