Heather Evans
FCB Banks
Collinsville,USA
1
Language
1
Certification
5
years of professional experience
I am an aspiring business professional currently pursuing a degree in Business Administration at Southwestern Illinois College. I am passionate about understanding business operations, leadership, and organizational strategies that contribute to the success of individuals and organizations. Through my coursework and hands-on experiences, I am developing skills in business management, communication, data analysis, and strategic decision-making. I am eager to connect with professionals in the business field and explore opportunities that will allow me to further develop my skills, gain valuable experience, and contribute to the success of an organization.
Work History
Personal Banker
1 Year 6 Months- As a Personal Banker, I cultivated expertise in cash management, front-desk and administrative operations, and bookkeeping to enhance customer service quality. I also resolved conflicts effectively, fostering positive client experiences and strengthening professional relationships.
Barista/Cashier
6 Months- Served customers at Scooter’s as Barista in fast-paced environment, delivering excellent service while accurately processing orders. Balanced cash drawer and maintained smooth operations during early morning shifts. Enhanced time management, attention to detail, and problem-solving skills through daily responsibilities.
- Prepared high-quality coffee beverages following standardized recipes and customer preferences.
- Operated cash register, processed transactions accurately, and managed customer payments efficiently.
- Maintained cleanliness and organization of work areas to enhance customer experience and safety.
Food Production Worker
2 Years- Managed production line tasks while acquiring additional skills in drive-thru operations, cash handling, and beverage preparation.
- Operated food production equipment to ensure consistent quality and efficiency.
- Monitored ingredient inventory levels, coordinating with team to maintain stock availability.
- Assisted in training new staff on food safety protocols and operational procedures.
Medical Assistant
8 Months- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Managed patient intake processes, including scheduling appointments and updating medical records efficiently.
- Administered medications and injections as prescribed, maintaining compliance with established protocols.
Education
Associate of Applied Science - Business Administration
High School Diploma
- 3.6 GPA
- Extracurricular Activities: Marching Band and Color Guard.
- Clubs: Health Occupational Students of America (HOSA) treasurer
- Elected Captain of color guard
Skills
Microsoft Word
POS
Medical terminology
Experience with Children
Front desk
Computer Skills
Kitchen experience
Food Production
Data entry
Microsoft Office
Cash handling
Organizational skills
Customer service
Barista Experience
CPR
Microsoft Excel
Microsoft Outlook
Communication skills
Microsoft Powerpoint
Phone etiquette
Certification
- Certified Nursing Assistant
- CPR
Languages
English
Timeline
Personal Banker
FCB Banks
02.2025 - CurrentRead More
Barista/Cashier
Scooter's Coffee
08.2024 - 02.2025Read More
Food Production Worker
Panera Bread
08.2022 - 08.2024Read More
Medical Assistant
Anderson Hospital
11.2021 - 07.2022Read More
Southwestern Illinois College
Associate of Applied Science from Business Administration
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Collinsville High School
High School Diploma
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