CHRISTOPHER ESTRADA
Lakeland
Summary
I'm passionate about creating a positive experience for every customer and building lasting relationships. I have experience helping customers in person, over the phone, and through email, and I enjoy finding solutions and making sure people feel heard. I'm a detail-oriented team player who values a positive work environment and works well with both coworkers and customers. I'm flexible, dependable, and always eager to learn new skills and contribute to the team's success.
Overview
10
10
years of professional experience
Work History
PERSONAL BANKER
Crews Bank & Trust
Lakeland
10.2025 - Current
- Educated customers on using mobile applications and online banking, enhancing their digital banking experience.
- Educated customers on digital banking tools and services available such as Bill Pay, ACH, Mobile Deposit, and Online Wires.
- Facilitated deposits, withdrawals, wires, and loan payments, ensuring smooth execution of banking transactions.
- Guided customers in opening and closing accounts, applying for loans, and making informed financial decisions.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
LEAD TELLER
Crews Bank & Trust
Lakeland
06.2024 - 10.2025
- Supervised daily operations of bank teller team to enhance customer service and streamline transaction processes.
- Trained new tellers on bank policies and customer service standards to ensure compliance and improve customer interactions.
- Collaborated with management to create training materials that facilitated teller staff development and improved service quality.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Responded promptly to customer emails, phone calls and requests for information.
TELLER/FINANCIAL SALES REPRESENTATIVE
SouthState Bank
Lakeland
02.2022 - 06.2024
- Welcomed customers and provided attentive service throughout transactions.
- Opened accounts for both consumer and business clients.
- Educated customers on bank services, financial products, and applicable fees.
- Handled diverse customer inquiries related to bank accounts, check balancing, and password resets.
- Cashed customer checks verified identification and checked account balances in accordance with bank policy.
- Provided support to customers regarding online banking and mobile app usage. with issues pertaining to online banking/mobile app.
- Reconciled cash and checks against computer records at the end of shift.
SEAFOOD CLERK
Publix
Lakeland
08.2021 - 01.2022
- Cut, wrapped, weighed, and rated seafood products to ensure accuracy and quality for customers.
- Reviewed product quality and removed outdated or substandard merchandise to maintain freshness.
- Cleaned and maintained department equipment by breaking down and reassembling equipment and washing parts with sanitizing solution.
- Performed regular cleaning tasks for floors, walls, and storage areas to ensure cleanliness and safety.
- Unboxed new merchandise and restocked shelves in organized displays to enhance visual appeal and accessibility.
COLLECTIONS SPECIALIST
Midflorida Credit Union
Lakeland
11.2018 - 07.2021
- Notified customers of delinquent accounts, facilitating timely collection of outstanding balances.
- Processed payments over the phone and established recurring drafts to streamline payment collection.
- Received payments and accurately posted to customer accounts to maintain up-to-date records.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
BANK TELLER
Midflorida Credit Union
Lakeland
02.2018 - 11.2018
- Cashed customer checks and verified identification, ensuring compliance with bank policy and enhancing customer trust.
- Welcomed customers and provided friendly service, fostering a positive banking experience throughout the transaction.
- Explained bank services and financial products, helping customers make informed decisions about their accounts.
- Reconciled cash and checks against computer records at the end of shift.
CUSTOMER RETENTION SPECIALIST
GC Services Call Center
Lakeland
03.2017 - 07.2017
- Negotiated customer agreements to achieve mutually beneficial outcomes for business and customer.
- Utilized strong telephone etiquette to facilitate positive customer interactions., effectively handling difficult calls.
- Recorded all customer interactions in data system to ensure accurate tracking and follow-up.
CUSTOMER ACCOUNT SPECIALIST
GC Services Call Center
Lakeland
11.2016 - 03.2017
- Identified customer needs to recommend tailored features, enhancing satisfaction.
- Resolved customer inquiries efficiently in a high-volume environment.
- Maintained proactive communication with account executives and management to support seamless operations.
- Upheld compliance and quality standards, ensuring consistent service delivery.
Education
High School or Equivalent -
Kathleen High School
Lakeland, FL01-2016
Skills
- Microsoft Outlook
- Microsoft Teams
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Attention to detail
- Time Management
- Effective communication
- Payment processing
- Positive attitude
- Leadership
- Self-Motivated
- Ability to work in fast paced environments
- Cross-functional collaboration
- Fraud Prevention
- Member support
Timeline
PERSONAL BANKER
Crews Bank & Trust
10.2025 - Current
LEAD TELLER
Crews Bank & Trust
06.2024 - 10.2025
TELLER/FINANCIAL SALES REPRESENTATIVE
SouthState Bank
02.2022 - 06.2024
SEAFOOD CLERK
Publix
08.2021 - 01.2022
COLLECTIONS SPECIALIST
Midflorida Credit Union
11.2018 - 07.2021
BANK TELLER
Midflorida Credit Union
02.2018 - 11.2018
CUSTOMER RETENTION SPECIALIST
GC Services Call Center
03.2017 - 07.2017
CUSTOMER ACCOUNT SPECIALIST
GC Services Call Center
11.2016 - 03.2017
High School or Equivalent -
Kathleen High School