Heather Fedor
West Linn
Summary
Experienced healthcare worker with a background in problem-solving and communication. Skilled in training staff and streamlining operations, leading to improved patient satisfaction and compliance with healthcare regulations.
Overview
13
13
years of professional experience
Work History
Registration Assistant
St Luke's Health Network
Bethlehem, PA
07.2008 - 06.2011
- Coordinated patient registration processes to enhance service delivery and reduce wait times.
- Managed electronic health record entries, ensuring accuracy and compliance with healthcare regulations.
- Trained new staff on registration procedures, improving team efficiency and consistency in service delivery.
- Streamlined appointment scheduling system, reducing scheduling conflicts and enhancing patient satisfaction.
Paramedic Supervisor
American Medical Response, AMR
Portland, OR
06.2005 - 07.2008
- Supervised emergency medical service operations, ensuring compliance with protocols and safety standards.
- Coordinated training programs for paramedics, enhancing skills and knowledge of best practices.
- Implemented quality assurance measures to improve patient care outcomes across the team.
- Managed scheduling and deployment of personnel to optimize response times and resource allocation.
Paramedic
American Medical Response, AMR
Portland, OR
04.1998 - 06.2005
- Administered advanced life support and emergency medical care in high-pressure situations.
- Collaborated with healthcare professionals to ensure seamless patient transitions and continuity of care.
- Trained and mentored new paramedics, enhancing team performance and operational efficiency.
- Implemented protocols that improved response times and patient outcomes during emergency calls.
Education
Associate of Science - Emergency Medical Services
Mt. Hood Community College
Gresham, ORParamedic - EMS
College of Emergency Services
Beaverton, OREmergency Medical Technician -
Clackamas Community College
Oregon City, ORSkills
- Document management
- Information verification
- Confidentiality
- Problem-solving
- Verbal and written communication
- Healthcare experience
- Patient registration
- Insurance verification
- Registration data intake
- Medical terminology
Timeline
Registration Assistant
St Luke's Health Network
07.2008 - 06.2011
Paramedic Supervisor
American Medical Response, AMR
06.2005 - 07.2008
Paramedic
American Medical Response, AMR
04.1998 - 06.2005
Associate of Science - Emergency Medical Services
Mt. Hood Community College
Paramedic - EMS
College of Emergency Services
Emergency Medical Technician -
Clackamas Community College