Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Heather Feltner

Christiana,TN

Summary

Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant

Williamson Health Gastroenterology
Franklin, TN
10.2023 - Current
  • Performed patient intake, including taking vital signs and medical histories.
  • Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
  • Provided patient education regarding medications, treatments, diet modifications and lifestyle changes to improve health outcomes.
  • Ordered laboratory tests and interpreted results in collaboration with healthcare team members.
  • Communicated effectively with patients to provide a positive experience throughout their visit.
  • Assisted in scheduling appointments for patients over the phone or via email communication.
  • Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
  • Facilitated referrals from primary care providers to specialists for further testing or treatment options.
  • Responded quickly to emergent situations within the clinic setting by following established protocols.

Certified Clinical Medical Assistant

Williamson Medical Center Gastro
Franklin, TN
09.2020 - 04.2022
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Explained treatment procedures and physicians' instructions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.

Certified Clinical Medical Assistant

Cool Springs Gastroenterology
Franklin, TN
02.2018 - 08.2020
  • Ordered laboratory tests and interpreted results in collaboration with healthcare team members.
  • Communicated effectively with patients to provide a positive experience throughout their visit.
  • Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
  • Assisted in scheduling appointments for patients over the phone or via email communication.
  • Facilitated referrals from primary care providers to specialists for further testing or treatment options.
  • Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
  • Organized medical records so they are easily accessible for review by physicians or other healthcare staff.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Scheduled appointments for patients via phone and in person.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Explained treatment procedures and physicians' instructions.

Certified Clinical Medical Assistant

Franklin Gastroenterology
Franklin, TN
09.2016 - 01.2018
  • Performed patient intake, including taking vital signs and medical histories.
  • Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available.
  • Assisted in scheduling appointments for patients over the phone or via email communication.
  • Facilitated referrals from primary care providers to specialists for further testing or treatment options.
  • Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
  • Organized medical records so they are easily accessible for review by physicians or other healthcare staff.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Certified Clinical Medical Assistant Intern

Franklin Gastroenterology
Franklin, TN
08.2016 - 09.2016
  • Provided support to nursing staff by stocking supplies and equipment in exam rooms.
  • Greeted patients upon arrival and directed them to appropriate areas or personnel.
  • Answered phone calls from clients regarding appointments and inquiries about services provided.
  • Maintained accurate medical records for each patient including recording patient histories, vital signs, test results, medications, and progress notes.
  • Reviewed all incoming orders for accuracy prior to filing into the medical record system.
  • Prepared examination rooms before seeing new patients by ensuring that all necessary supplies were stocked and available.

Education

Some College (No Degree) - Medical Assisting

Fortis Institute
Nashville
11-2016

High School Diploma -

Blackman High School
Murfreesboro, TN
05-2011

Skills

  • Vital signs monitoring
  • Specimens collection and processing
  • Patient Assessment
  • Patient Scheduling
  • Medical Terminology
  • Examination Preparation
  • Payment Collection
  • CPR
  • Electronic Medical Records
  • Insurance Verification
  • Medical Coding
  • Referral Verification
  • Appointment Scheduling
  • BLS Certified
  • Outpatient Procedures
  • Time Management
  • Problem-Solving
  • Prescription Refills
  • Scheduling Tests and Procedures

Certification

  • BLS/CPR Certified

References

References available upon request.

Timeline

Certified Clinical Medical Assistant

Williamson Health Gastroenterology
10.2023 - Current

Certified Clinical Medical Assistant

Williamson Medical Center Gastro
09.2020 - 04.2022

Certified Clinical Medical Assistant

Cool Springs Gastroenterology
02.2018 - 08.2020

Certified Clinical Medical Assistant

Franklin Gastroenterology
09.2016 - 01.2018

Certified Clinical Medical Assistant Intern

Franklin Gastroenterology
08.2016 - 09.2016

Some College (No Degree) - Medical Assisting

Fortis Institute

High School Diploma -

Blackman High School

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Heather Feltner