Heather Ferguson
Reading,PA
Summary
Dynamic Floral Manager with expertise in floral design and customer service at Weis Markets Inc. Proven track record in mentoring teams and optimizing delivery logistics, enhancing product quality and customer satisfaction. Skilled in inventory management and relationship building, contributing to a vibrant store atmosphere and increased sales through creative merchandising.
Overview
7
7
years of professional experience
Work History
Floral Manager
Weis Markets Inc
Reading, PA
11.2020 - Current
- Trained employees on customer order taking and basic floral arranging.
- Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
- Mentored junior staff members, fostering a positive team environment and improving overall performance.
- Contributed to the company''s social media presence by sharing eye-catching images of unique arrangements and seasonal offerings.
- Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
- Conducted regular quality checks on incoming flowers to ensure optimal freshness and longevity in arrangements.
- Participated in continuing education opportunities to stay current on industry trends and best practices.
Cashier
Weis Markets Inc
Reading, PA
09.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced customer loyalty by participating in rewards program enrollment.
Route Sales Representative
American Greetings
Reading, PA
08.2018 - 09.2019
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maximized sales through effective territory management and strategic route planning.
- Displayed products properly at customer sites and according to company specifications and policies.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
Education
GED -
Ged.com
OnlineSkills
- Product inventories
- Customer service
- Wedding arrangements
- Workplace safety
- Flower arranging
- Plant maintenance
- Goal setting
- Task delegation
- Scheduling
- Team supervision
- Client consultations
- Quality assurance
- Floral design expertise
- Store layout
- Merchandise display
- Inventory oversight
- Product ordering
- Cross-selling techniques
- Garden design
- Design principles
- Seasonal trends
- Floral displays
- Flower pruning and watering
- Color theory
- Special occasion florals
- POS terminals proficiency
- Flower arrangements
- Communication
- Funeral arrangements
- Shrink minimization
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Stock organization
- Decision-making
- Floral shop assistance
- Relationship building
- Organization
- Team building
- Creative merchandising and display
- Self motivation
- Customer orders
- Product knowledge
- Client relationship management
- Professionalism
- Quality control
- Time management abilities
- Inventory management
- Retail operations
Timeline
Floral Manager
Weis Markets Inc
11.2020 - Current
Cashier
Weis Markets Inc
09.2019 - 10.2020
Route Sales Representative
American Greetings
08.2018 - 09.2019
GED -
Ged.com