Heather Ferraro
Sanford,Fl
Summary
*Combined 15 years of customer service in multiple industries. *Marketing experience for different volunteer based projects *Responsible for donated funds/materials and promoting fundraisers for volunteer projects *Managed time and task in order to keep doctors on schedule *Held open dialogue with owners about treatments, cost and care of their pets *Work closely with VPK teachers and Director for smooth daily classroom needs *Managed multiple volunteers in classrooms and necessary tasks to be completed *Creating a comfortable atmosphere for families and children to thrive
Overview
23
23
years of professional experience
Work History
Substitute
VPK Coordinator
Longwood, Florida
09.2019 - Current
- Main Substitute teacher.
- Mothers Morning Out classroom Assistant
- VPK assistant; helping in classroom when teacher need extra hands, gathering resources for each specific theme in a timely manner, prepping all materials in advance to the teachers liking.
- Helping with special functions and programs throughout the year
- Main point person when issues arise in the classroom for teacher support ie. Items needed or emotionally support children when situation arises.
- Northland Cooperative School
Library Page
Northwest Branch
Lake Mary, Florida
04.2022 - 07.2022
- Collect books from assigned areas
- Shelve books in a timely manner
- Continuously make sure shelves and all areas are kept tidy and neat
- Assist Circulation desk and librarians with any needed task
- Library Page
Front Desk Receptionist
Florida Eye Clinic
Altamonte Springs, Florida
02.2010 - 07.2012
- Responsible for checking in and out patients in a timely manner and keeping the doctors on schedule.
- Keeping a high level of respect and professionalism with both the doctors and patients.
- Scheduled appointments for various procedures within the clinic.
- Collected payments and kept track of all monies throughout the day
- Called patients to confirm appointments and informed them of anything they should be aware of or if they needed to bring anything for their appointment.
Kennel and Veterinarian Technician
Waterford Lakes Animal Hospital
Orlando, Florida
01.2007 - 02.2010
- Started as a Kennel Technician, ensuring all animals in our boarding facility were fed, walked and given medications on a daily basis. Cleaned and sanitized cages for next occupant.
- Promoted within 6 months to a full time Veterinarian Technician
- Worked closely with all 4 doctors on staff to ensure their appointments were kept on schedule, history was recorded in chart of pets issues, medicine was distributed as needed and assisted with surgery's.
- Spoke with owners about the conditions of pets, answered questions, gave injections and did any necessary in house lab work the doctor ordered.
Nutritional Service
Florida Hospital
Altamonte Springs, Florida
04.2003 - 01.2007
- Delivered meals to 200+ patients daily according to dietary needs with a strict time schedule
- Collaborated with doctors and nurses to ensure dietary needs were met
- Prepared special request snacks to be hand delivered to patients rooms in a timely manner
- Took inventory of all stock and ordered items accordingly
Education
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Seminole State College
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Seminole State College
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02.2020
Associate of Arts Degree - undefined
Seminole State College
Sanford, FL01.2009
High School Diploma - undefined
01.2005
Skills
- Fundraising/Volunteering
- Organized a silent auction to raise funds for The Global Primary School; in Eswati, South Africa
- Collected donations for the schools annual soccer tournament and helped build the new kindergarten building
- Planned, and executed a 5K race for a grassroots organization; Sri Lanka Unites
- Ability to work in a team with confidence
- Execute a wide range of task in a timely manner while being flexible and listening to feed back
- Emotionally support team members and students when needed
- Remain flexible each day to be available to specific classroom needs
Timeline
Library Page
Northwest Branch
04.2022 - 07.2022
Substitute
VPK Coordinator
09.2019 - Current
Front Desk Receptionist
Florida Eye Clinic
02.2010 - 07.2012
Kennel and Veterinarian Technician
Waterford Lakes Animal Hospital
01.2007 - 02.2010
Nutritional Service
Florida Hospital
04.2003 - 01.2007
High School Diploma - undefined
Associate of Arts Degree - undefined
Seminole State College
undefined
undefined
Seminole State College
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Seminole State College