Heather Ferrell
Lakeland,FL
Summary
Experienced Registered Medical Assistant with 10+ years supporting patient assessment, vital signs, electronic records, specimen collection, and medication administration. Known for calm, patient-centered care and efficient support of clinic workflows.
Overview
15
15
years of professional experience
Work History
Registered Medical Assistant
Lakeland Regional Health
Lakeland, FL
03.2024 - Current
- Assisted Lakeland Regional Healthcare team with patient rooming and intake.
- Recorded vital signs and patient histories in electronic medical records.
- Prepared exam rooms, supplies, and equipment for clinic visits.
- Supported providers with injections, specimen collection, and procedure setup.
- Scheduled follow-up appointments and coordinated referrals with hospital departments
- Educated patients on instructions, medications, and after-visit care
- Maintained clean, organized clinical areas following Lakeland Regional Health standards
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for a physician by explaining the process.
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians in exams, treatments, and procedures.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits.
- Collected specimens for laboratory testing according to accepted standards.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Performed patient assessments, including vital signs and medical history documentation.
- Communicated with pharmacies for prescription refills on behalf of the supervising physician.
- Changed dressings on wounds to promote healing and prevent infection. on wounds to prevent infection and check for healing.
- Positioned patients properly during examination or treatment for comfort and safety.
Registered Medical Assistant
Watson Clinic, LLC
Lakeland, FL
05.2011 - 03.2024
- Recorded vital signs and patient histories in electronic medical records
- Prepared exam rooms, supplies, and equipment for clinic visits
- Supported providers with injections, specimen collection, and procedure setup
- Educated patients on instructions, medications, and after-visit care
- Maintained clinical records according to HIPAA regulations.
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians in exams, treatments, and procedures.
- Answered incoming calls to assist patients and schedule appointments, and responded to inquiries.
- Collected specimens for laboratory testing following standard protocols for laboratory testing according to accepted standards.
- Relayed patient messages to physicians regarding concerns, condition updates, or refill requests to support timely treatment.
- Participated in team meetings to enhance workflows and support improved patient outcomes.
Education
Associate of Science - Nurising
HCC
Plant City10-2026
Skills
- Patient assessment
- Vital signs
- Electronic records
- Medication administration
- Specimen collection
- Patient education
Timeline
Registered Medical Assistant
Lakeland Regional Health
03.2024 - Current
Registered Medical Assistant
Watson Clinic, LLC
05.2011 - 03.2024
Associate of Science - Nurising
HCC