Heather Fike
Freehold,NJ
Summary
Versatile Senior Manager with 8 years experience specializing in Retail Facilities. Skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. Pursuing new professional challenges with a growth-oriented company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Manager, Store Facilities
The Vitamin Shoppe
03.2023 - Current
- Oversee New Store Construction (corporate and franchise) relationship with CBRE
- Plan and manage the repair and maintenance for 700+ retail stores
- Use the CBRE tools and reports to manage maintenance and repair costs.
- Manage contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP’s, and assuring payments and invoicing match contract pricing.
- Assist internal teams in identifying additional potential capital projects throughout the year and assist in making recommendation on project priorities.
Manager, Store Facilities
The Vitamin Shoppe
05.2015 - 03.2023
- Responsible for overseeing facilities maintenance for 700+ retail stores
- Assists with receiving and dispatching of work requests to vendors or other services providers through third party ticketing system
- Monitor and review the flow of issues/requests/tasks via facilities ticketing system
- Assist in the creation of capital budgets including preventative maintenance, facilities improvements, and cost reduction action plan.
- Support Lease Negotiations as needed or when assisting the Director of Real Estate or the Leasing Specialist
Retail Operations Specialist
The Vitamin Shoppe
01.2011 - 05.2015
- Order supplies and manage inventory, coordinating with accounting and finance departments to adhere to budget
- Create procedures and protocols (such as checklists) and distribute to store teams
- Assists with the execution of all communication on internal platform (SharePoint, Task Manager)
- Responsible for creating communication templates and optimizing as needed; ensures business partners are trained accordingly in standards
Marketing Assistant
CSAV Systems
04.2010 - 12.2010
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Pinterest, Facebook, and Instagram.
Marketing Coordinator
Huntington Learning Center
08.2008 - 11.2009
- Planned and executed internal and external marketing events.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
Creative Assistant
Sigma Group
08.2007 - 08.2008
- Supported full life cycle of agency pitches.
- Managed social channel content strategy and calendars to drive engagement.
- Updated and created cross-functional decks and presentations.
Education
Master of Arts - Corporate & Organization Communication
Fairleigh Dickinson University
Madison, NJ06.2008
Bachelor of Arts - Communication Studies
Fairleigh Dickinson University
Madison, NJ06.2007
High School Diploma -
Hawthorne High School
Hawthorne, NJ06.2003
Skills
- Facilities Management
- Effective Time Management
- Critical Thinking and Problem Solving
- Leadership
- Teamwork
- Ability to Multitask
- Budgeting
Certification
- IFMA FMP Credential Program Finance and Business Course Training - 1/2023
- IFMA FMP Credential Program Leadership and Strategy Course Training - 1/2023
Timeline
Senior Manager, Store Facilities
The Vitamin Shoppe
03.2023 - Current
Manager, Store Facilities
The Vitamin Shoppe
05.2015 - 03.2023
Retail Operations Specialist
The Vitamin Shoppe
01.2011 - 05.2015
Marketing Assistant
CSAV Systems
04.2010 - 12.2010
Marketing Coordinator
Huntington Learning Center
08.2008 - 11.2009
Creative Assistant
Sigma Group
08.2007 - 08.2008
Master of Arts - Corporate & Organization Communication
Fairleigh Dickinson University
Bachelor of Arts - Communication Studies
Fairleigh Dickinson University
High School Diploma -
Hawthorne High School
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