Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Heather Fiorillo

Broad Run,VA

Summary

Dynamic Store Manager at Pearmund Cellars with proven expertise in customer service and inventory management. Enhanced customer satisfaction through effective team leadership and strategic marketing initiatives. Successfully coordinated events to boost foot traffic, while maximizing profitability and minimizing shrinkage. Committed to fostering positive relationships and delivering exceptional retail experiences.

Overview

8
8
years of professional experience

Work History

Store Manager

Pearmund Cellars
03.2021 - 09.2025
  • In charge of daily operations, ensuring smooth store functionality and customer satisfaction.
  • Supported team members in product placement and inventory management processes.
  • Engaged with customers to provide excellent service and resolve inquiries effectively.
  • Participated in training sessions to develop knowledge of store policies and procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Newborn Care Specialist

Self Employed
07.2017 - 2021
  • Provided individualized newborn care, ensuring safety and comfort during critical early stages of development.
  • Educated parents on infant feeding techniques, sleep patterns, and developmental milestones to promote healthy growth.
  • Established soothing routines for newborns, helping to reduce stress for both infants and parents during adjustment periods.
  • Supported families by offering practical assistance with daily tasks such as diapering, bathing, and basic household duties.
  • Conducted workshops for new parents on best practices in newborn care to foster confidence and competence in caregiving roles.
  • Assisted in managing postpartum recovery for mothers by offering emotional support, practical advice, and direct assistance when needed.


Education

Certificate - Birth And Postpartum Doula

ProDoula
Indianapolis, IN
10-2017

Environmental Biology

Northern Virginia Community College
Annandale, VA
07-2016

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Team leadership and coaching
  • Inventory management
  • Cash management
  • POS systems
  • Operations management
  • Sales professional
  • Retail merchandise quality standards
  • Maximizing profitability
  • Special events

Timeline

Store Manager

Pearmund Cellars
03.2021 - 09.2025

Newborn Care Specialist

Self Employed
07.2017 - 2021

Certificate - Birth And Postpartum Doula

ProDoula

Environmental Biology

Northern Virginia Community College

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Heather Fiorillo