HEATHER FITTZ
Fishers,IN
Summary
Financial operations professional with more than ten years of experience as a mortgage loan specialist, compliance review auditor, and accounting facilitator. Highly focused with a unique ability to multitask and achieve attention to detail.
Overview
7
7
years of professional experience
Work History
Post Closing Auditor
Homepoint Financial
12.2020 - 11.2022
- Reviewed 500 FHA, VA and Conventional wholesale loans monthly for errors and compliance issues
- Monitored multi-million-dollar pipeline of loans while achieving 100% accuracy on reviews
- Collaborated with co-workers to reach monthly goal of $1 million in loan salability
- Utilized Encompass, AIQ, Sharepoint, Adobe Acrobat and DocuSign for document management and communication
Post Purchase Support
Homepoint Financial
03.2018 - 12.2020
- Completed 1,000 items monthly through SharePoint ticketing system and Correspondent inbox, ensuring all tickets are resolved within designated timeframe
- Effectively reconciled 20 funding revisions per week while reducing financial discrepancies and costs
- Partnered with Accounting to set up/send out Invoices for past due bills owed by correspondent
- Earned new position to Post-Closing Auditor with Wholesale team
Mortgage Quality Assurance Auditor
Nationwide Bank
06.2015 - 12.2017
- Performed 100 mortgage loan audits monthly for purchase
- Achieved 98% on quality control assessments
- Continuously scored 10/10 on correspondent customer service views
Education
Some College (No Degree) -
The University of Tennessee - Knoxville
Knoxville, TNSkills
- Loan File Auditing
- Ticket Queue Management
- Resolve Document Errors
- Compliance Requirements
- Funding Reconciliation
- Account Receivables
- Purchase Review
- Invoice Processing
Accomplishments
Top Performer Award - 2018 & 2019 - Homepoint
Most Improved Award - 2020 - Homepoint
Top Achievement Award - 2020 - Homepoint
Customer Service Excellence Award - 2016 - Nationwide
Timeline
Post Closing Auditor
Homepoint Financial
12.2020 - 11.2022
Post Purchase Support
Homepoint Financial
03.2018 - 12.2020
Mortgage Quality Assurance Auditor
Nationwide Bank
06.2015 - 12.2017
Some College (No Degree) -
The University of Tennessee - Knoxville
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