Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Lynch

Smyrna,TN

Summary

Meticulous and systematic Post Closer with 8 year track record of meeting high expectations and adhering to tight quality control standards. Thrives in fast-paced, high-pressure environments with demanding targets. Team-oriented, reliable and performance-oriented.

Overview

12
12
years of professional experience

Work History

Post Closing Specialist and Government Insurer

FirstBank
01.2016 - Current

Collaborating with teams to ensure loan accuracy and completeness. Skillfully managed the payment of fees associated with VA, FHA, and USDA loans, maintaining records of all transactions. Demonstrated meticulous attention to detail while thoroughly reviewing loans prior to insurance, validating the accuracy and completeness of critical loan information. Utilized expertise in FHA Connection, WebLGY, and USDA systems to accurately insure loans and secure loan guaranties. Effectively utilized the Encompass pipeline to manage and prioritize tasks, consistently meeting investor deadlines. Assisted in resolving outstanding conditions from investors, showcasing a problem-solving mindset and commitment to client satisfaction. Pioneered the creation of comprehensive step-by-step procedures and training manuals for the loan insuring and fee payment processes, enhancing team efficiency and knowledge sharing. Played a pivotal role in process improvements that led to enhanced turn-around times, streamlining operations and improving overall departmental efficiency

Government Insurer

Franklin American Mortgage Company
01.2015 - 09.2016

Review loans for accuracy based on checklist. Obtain any corrections for the loans in order to provide accuracy. Insure loans in FHA Connection, WebLGY and the USDA systems for loan guaranty. Get any corrections on documents when needed

Financial Counselor

Center For Reproductive Health
01.2012 - 01.2015

Verified insurance coverage and conducted pre-appointment insurance checks for new patients, ensuring a seamless patient experience and accurate billing processes. Demonstrated excellent communication skills by proactively calling patients to inform them of their insurance coverage details and any associated financial responsibilities. Managed the insurance authorization process by ensuring that prior authorizations, pre-certifications, and referrals were in place, minimizing delays in patient care and treatment. Specialized in handling complex billing matters and estimating financial obligations based on insurance coverage and preparing detailed cost estimates for specialized procedures related to infertility. Ensured the smooth operation of the clinic by preparing patient charts daily, contributing to organized record-keeping and efficient patient visits. Managed the process of copying and requesting medical records, ensuring compliance with privacy regulations and facilitating accurate patient information exchange.


Education

Bachelor’s - Business Administration

Marshall University
2010

Skills

  • Microsoft Office
  • Communication
  • Encompass
  • Problem Solving
  • Loan File Auditing
  • Financial Data Collection

Timeline

Post Closing Specialist and Government Insurer

FirstBank
01.2016 - Current

Government Insurer

Franklin American Mortgage Company
01.2015 - 09.2016

Financial Counselor

Center For Reproductive Health
01.2012 - 01.2015

Bachelor’s - Business Administration

Marshall University
Stephanie Lynch