Deon King
Cedar Hill,TX
Summary
Dedicated financial professional knowledgeable about collections and credit processes. Consistently reaches out to customers in default to discuss status, choices and repayment options. Adept at collaborating with borrowers and bank representatives to find mutually beneficial solutions. Loss Mitigation Specialist proficient in advising borrowers during foreclosure risk. Astute and insightful with effective communication and skill for advising customers in loss mitigation solutions.
Overview
8
8
years of professional experience
Work History
Post Closing Specialist
Sourcepoint, Inc
Palm Bay, FL
08.2020 - Current
- Post Closer responsibilities include preparing real estate loans to ensure they are closed in conformance with all underwriting guidelines
- Collateral tracking of all recorded documents and title policies
- Reviewing all mortgage loans for compliance following QC checklist
- Provide exceptional customer service to both internal and external customers
- Other duties may be assigned
- Must have excellent attention to detail and comfortable working in a fast pace environment
- Strong verbal and written communication skills.
Loss Mitigation Specialist
SourcePoint
Palm Bay, FL
08.2020 - 12.2020
- Specialist will serve as Single Point of Contact (SPOC) for customers that are in loan default situation to find resolution to preserving home ownership or to identify liquidation options when home retention is not appropriate
- Determine borrower ability to pay, obtain reason for delinquency and offer alternative solutions to resolve delinquency e.g., referral to Consumer Credit Counseling Services, due date changes, deferrals, short term repayment plans, as well as formal loss mitigation plans, modifications and liquidation option
- Specialist must be knowledgeable FHA, VA, USDA, FNMA, FHLMC loss mitigation options and waterfall
- Effectively demonstrate professional level of competency in all stages of loss mitigation and foreclosure processes and requirements for all states, while adhering to all state and federal guidelines
- Requires in-depth knowledge of Fair Debt Collection Practices Act (FDCPA), as well as Fair Lending and Fair Housing Acts and any other related state or federal mortgage loan servicing requirement, including knowledge of related bankruptcy laws
- Act as single point of contact for consumers in all stages of loss mitigation or foreclosure process nonresidential or real property loans of all types, in all stages of loss mitigation and foreclosure processes and requirements for all states
- May include helping in call center capacity in one of following functions: customer service, collections, and Loss mitigation and/or other duties assigned
- Effectively manage work queues, keeping them up to date and appropriately documenting in systems of record all consumer contact, requests for activity from other business units and next steps in loss litigation or foreclosure processes.
Collector II
Harley-Davidson
Plano, TX
09.2018 - 03.2020
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Locate and notify customers of delinquent accounts by mail, telephone, or email
- Advise customers of necessary actions and strategies for debt repayment
- Persuade customers to pay amounts due on credit accounts
- Confer with customers by telephone to determine reasons for overdue payments and to review terms of sales, service, or credit contracts
- Locate and monitor overdue accounts, using computers and variety of automated systems
- Answer customer questions regarding problems with their accounts
- Record information about financial status of customers and status of collection efforts
- Trace delinquent customers to new addresses by using skip tracing tools
- Adhere to Quality Assurance by following guidelines of company and FDCPA and FTC.
Collector III
Wells Fargo
Irving, TX
02.2017 - 06.2018
- Collects on designated high risk delinquent accounts on customers’ nationally
- Maintains good customer relations with borrowers and effectively solves problems in an effort to resolve account delinquency and prevent losses
- While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers
- Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards
- Maintains up-to-date customer contact information in the collections systems
- May be required to support other queues to facilitate teamwork in the department
- Escalates and assists other team members with calls as needed
- Serves as a resource/subject matter expert and may provide training to fellow team members
- May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e
- Skip tracing, account settlement) or administrative work, which supports the impounding or repossession of vehicles
- Adhere to Quality Assurance by following guidelines of the company and FDCPA and the FTC.
Collections Representative
Account Control Technology Holdings Inc.
Dallas, TX
03.2013 - 03.2016
- Responsibilities Contacting borrowers on the telephone to collect past due accounts
- Negotiating payment arrangements, with the objective of obtaining payment in full
- Documenting debtor files; skip tracing;
- Reviewing accounts for legal qualifications
- Working with borrower to reach voluntary payment arrangements
- Verifying personal contact data such as home address, telephone number and place of employment
- Preparing the account for the attorney to initiate legal action if no voluntary payment arrangement has been reached and there is no signed repayment agreement
- Following all Federal, State and local laws
- Evaluating and assessing borrower's credit and financial situation
- Meeting monthly performance expectations
- Performing other duties as requested, directed or assigned Regular attendance required
- Adhere to Quality Assurance by following guidelines of the company and FDCPA and the FTC.
Education
High school diploma -
North Mesquite High School
Mesquite, TX05.2012
Some College (No Degree) - business administration
Strayer University
Washington, DCSkills
Skills
- Customer Service
- FDCPA
- FTC
- Fair Housing Regulations
- Quality Assurance
- Microsoft Office
- Data Entry
- Multi-line phone systems
Additional Information
- Authorized to work in the US for any employer
Timeline
Loss Mitigation Specialist
SourcePoint
08.2020 - 12.2020
Post Closing Specialist
Sourcepoint, Inc
08.2020 - Current
Collector II
Harley-Davidson
09.2018 - 03.2020
Collector III
Wells Fargo
02.2017 - 06.2018
Collections Representative
Account Control Technology Holdings Inc.
03.2013 - 03.2016
High school diploma -
North Mesquite High School
Some College (No Degree) - business administration
Strayer University