Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Heather Fitz-Gerald

Heather Fitz-Gerald

Santa Maria,CA

Summary

Compassionate hardworking individual that will increase sales, customer relationships, and customer service satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Animal Care Specialist

Lucky Dog Pet Resort
Nipomo
06.2022 - Current
  • Providing exceptional animal care by specializing care to fit individual needs for optimal well-being and comfort.
  • Bathing and Grooming for maintenance and cleanliness.
  • Adaptive landscaping for aesthetic appearance.
  • Providing fantastic customer service.

Lead and Receptionist

Lucky Dog Pet Resort
Nipomo
02.2016 - 10.2020
  • Supervise up to 8 employees and up to 99 dogs and cats daily to maintain high quality pet care.
  • Increase sales by suggesting and involvement in special promotions.
  • Improve customer satisfaction percentile with educational facility tours, efficient communication updates, computer system notes and approachable demeanor.

Animal Care Specialist and Representative

VCA South Shore Animal Hospital
Arroyo Grande, CA
05.2015 - 08.2016
  • Providing smoothe operations of the front desk by along with exceptional customer service.
  • Implementation of retail store front to increase sales and customer availability for non-prescription veterinary products.
  • Preforming assistance with veterinary procedures, maintaining sanitary protocols, administering medications and compassionate medical care for inpatients.

Education

Graduate Certificate - Phlebotomy

Clinical Technical Institute
Santa Maria, CA
09.2023

Skills

  • Word, Microsoft, Global Vet Link, Kennel Connection, Gingr, Excel, Emails, Cisco, and knowledge of customer care
  • Phlebotomy and lab processing knowledgeable
  • Medical terminology knowledgeable
  • Animal handling skills

Certification

CPT-1 lisence expires May 15, 2026

Timeline

Animal Care Specialist

Lucky Dog Pet Resort
06.2022 - Current

Lead and Receptionist

Lucky Dog Pet Resort
02.2016 - 10.2020

Animal Care Specialist and Representative

VCA South Shore Animal Hospital
05.2015 - 08.2016

Graduate Certificate - Phlebotomy

Clinical Technical Institute
Heather Fitz-Gerald