Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Heather Fitz-Gerald

Heather Fitz-Gerald

Santa Maria,CA

Summary

Compassionate hardworking individual that will increase sales, customer relationships, and customer service satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Animal Care Specialist

Lucky Dog Pet Resort
06.2022 - Current
  • Providing exceptional animal care by specializing care to fit individual needs for optimal well-being and comfort.
  • Bathing and Grooming for maintenance and cleanliness.
  • Adaptive landscaping for aesthetic appearance.
  • Providing fantastic customer service.

Lead and Receptionist

Lucky Dog Pet Resort
02.2016 - 10.2020
  • Supervise up to 8 employees and up to 99 dogs and cats daily to maintain high quality pet care.
  • Increase sales by suggesting and involvement in special promotions.
  • Improve customer satisfaction percentile with educational facility tours, efficient communication updates, computer system notes and approachable demeanor.

Animal Care Specialist and Representative

VCA South Shore Animal Hospital
05.2015 - 08.2016
  • Providing smoothe operations of the front desk by along with exceptional customer service.
  • Implementation of retail store front to increase sales and customer availability for non-prescription veterinary products.
  • Preforming assistance with veterinary procedures, maintaining sanitary protocols, administering medications and compassionate medical care for inpatients.

Education

Graduate Certificate - Phlebotomy

Clinical Technical Institute
Santa Maria, CA
09.2023

Skills

  • Word, Microsoft, Global Vet Link, Kennel Connection, Gingr, Excel, Emails, Cisco, and knowledge of customer care
  • Phlebotomy and lab processing knowledgeable
  • Medical terminology knowledgeable
  • Animal handling skills

Certification

CPT-1 lisence expires May 15, 2026

Timeline

Animal Care Specialist

Lucky Dog Pet Resort
06.2022 - Current

Lead and Receptionist

Lucky Dog Pet Resort
02.2016 - 10.2020

Animal Care Specialist and Representative

VCA South Shore Animal Hospital
05.2015 - 08.2016

Graduate Certificate - Phlebotomy

Clinical Technical Institute
Heather Fitz-Gerald