HEATHER FITZGERALD

• Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
• Assisted with tracking inventory and restocking examination rooms and stations.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
• Provided prompt, polite and professional in-person and telephone customer service.

• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
• Collected time of service payments and issued receipts.
• Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Scheduled appointments to enter appointment date and time into computerized scheduler.
• Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.

• Directed phone inquiries, answered customer questions and scheduled appointments.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Responded to inquiries from callers seeking information.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
• Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
• Delivered clerical support by handling range of routine and special requirements.
• Maintained clean reception area to promote positive, professional environment for clients.

Worked on Team to send requests to Various states for license suspension.

• Organized and prioritized work to complete assignments in timely, efficient manner.
• Data entry for entering claims files in systems.

• Worked well independently and on team to solve problems.
• Served as friendly, hardworking, and punctual employee.
• Organized and prioritized work to complete assignments in timely, efficient manner.
• Prepared reports of findings and handled negotiations until settlements were reached.
• Provided excellent customer service to clients, insured parties & Subrogation attorneys.

• Built strong working knowledge of company procedures and protocols.
• Communicated effectively with colleagues and superiors.
• Offered new services based on needs of customer.
• Kept records, calendars, and company information accessible.
• Upheld highest standards of honesty and integrity.
• Provided superior customer service to clients by addressing all questions and concerns.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Documented conversations with customers to track requests, problems and solutions.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.