HEATHER FLAWS

• Executed store openings and handled all operational tasks.
• Maintained high-quality merchandise presentation.
• Ensured adherence to loss prevention standards.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions
• Adjust priorities and manage time wisely in a fast-paced environment
• Supervising the freight flow processing function including shipping/receiving, transfers, RTV's, claims, key recs, claim processing and misdirected freight processing
• Assisting the store management team with general supervision in the store in accordance with Company policies and procedures including opening and closing the store and front end coverage as assigned

• Developed strong product knowledge to answer customer questions and make appropriate recommendations.
• Utilized POS systems to process sales transactions, returns, and exchanges efficiently.
• Demonstrated knowledge of current fashion trends and shoe technology to enhance customer satisfaction.

• Coached staff on effective selling techniques, product knowledge and customer service standards.
• Conducted regular performance reviews with team members to identify areas of improvement.
• Analyzed business performance data and forecasted business results for upper management.

• Oversaw performance of hardlines team members.
• Arranged merchandise for new store opening.
• Reviewed and analyzed sales data regularly.

Directed all aspects of employee hiring and initiation processes.

Assisting with company initiatives.

Managed operations of the shipping and receiving department.

Maintained accurate financial records.

• Managed all subleases for franchisees.
• Generated detailed sublease documents for all franchise partners.
• Communicated with franchisees regarding sublease renewals.