Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Interests
Timeline
Generic
Sophie Banner

Sophie Banner

Ogden,UT

Summary

Motivated sales lead with 5 years of experience smoothly running departments and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.

Overview

5
5
years of professional experience

Work History

Key Carrying Footwear Lead

Dick's Sporting Goods, Inc
06.2019 - Current
  • Developed strong relationships with team members, fostering a positive work environment and encouraging collaboration.
  • Mentored junior staff members on company policies, procedures, and best practices, setting them up for success in their roles.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Acted as a liaison between the department and other store divisions, working collaboratively to achieve shared goals and objectives.
  • Enhanced department efficiency by streamlining processes and implementing new systems.
  • Resolved escalated customer complaints quickly and effectively, ensuring their satisfaction and building loyalty to the brand.
  • Oversaw visual merchandising presentations within the department, ensuring consistency with corporate standards while also incorporating local trends or seasonal changes.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Assisted with scheduling, interviewing, and other administrative tasks.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained newly hired sales team in upselling techniques.

Sales Associate

T-Mobile
02.2022 - 05.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

High School Diploma -

Roy High School
Roy, UT
05.2019

Skills

  • Workplace Safety
  • Motivational Skills
  • Scheduling Coordination
  • Policy Enforcement
  • Employee Coaching
  • Customer Service
  • Operations Management
  • Inventory Management
  • Drawer balancing
  • Attention to Detail
  • Reliability
  • Organizational Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CultureHealthcare benefitsPersonal development programsCareer advancement

Software

Word

Excel

Powerpoint

Interests

Merchandising

Sales

Timeline

Sales Associate

T-Mobile
02.2022 - 05.2022

Key Carrying Footwear Lead

Dick's Sporting Goods, Inc
06.2019 - Current

High School Diploma -

Roy High School

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Sophie Banner