Heather Fleming
Modesto,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
39
39
years of professional experience
Work History
Housekeeper
Heathers Housekeeping
Modesto, Calif
04.2015 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Waxed and polished wood floors and other woodwork.
Business Owner
Heathers Housekeeping
Modesto, CA
04.2015 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Input income and expense details into database to track business finances and address variances.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Employed prompt decision-making and in-depth research to resolve issues.
Manager
Thrift Moore Thrift Store
Ceres, California
06.2007 - 03.2014
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Checker
Krogers Grocery Store
Arlington, Texas
02.2000 - 05.2004
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Performed checks to determine most accurate pricing.
Waitress
The Rising Sun Omlet Grill
Arlington, Texas
04.1999 - 02.2001
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Counter Sales and Cashier
Hofs Donuts
Modesto, CA
11.1980 - 09.1991
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reviewed weekly sales ads and monitored price changes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register to record transactions accurately and efficiently.
Education
California Beauty College
Modesto2012
High School Diploma -
Grace Davis High
Modesto, CA06.1985
Skills
- Cart Stocking and Organization
- CDC Sanitation Guidelines
- Team Support and Collaboration
- Floor Cleaning, Polishing and Waxing
- Proper Waste Disposal
- Furniture Moving
- Removing Trash
- Room Assignments
- Light Fixtures and Ceiling Fans
- Fine China Care
- Deep Conditioning
- Managed Care
- Managing Career Progression
- Managing Appointments
- Invoice Reconciliation
- Managing Scenes
- Supplier Relations
- Maintenance and Repair Management
- Job Assignments
- Administration and Reporting
Timeline
Housekeeper
Heathers Housekeeping
04.2015 - Current
Business Owner
Heathers Housekeeping
04.2015 - Current
Manager
Thrift Moore Thrift Store
06.2007 - 03.2014
Checker
Krogers Grocery Store
02.2000 - 05.2004
Waitress
The Rising Sun Omlet Grill
04.1999 - 02.2001
Counter Sales and Cashier
Hofs Donuts
11.1980 - 09.1991
California Beauty College
High School Diploma -
Grace Davis High