Summary
Overview
Work History
Education
Skills
Timeline
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Heather Foltz

Heather Foltz

Las Vegas,NV

Summary

Personable Senior Onboarding Specialist and Surrogate Intake Manager looking to broaden skill set within the fertility industry. In addition to my background in fertility benefit management and health insurance, I have abundant experience in the fast-paced environment of a start-up company and am adept in de-escalation and problem solving.

Overview

9
9
years of professional experience

Work History

Senior Intake Manager

Your Fertility Advocate
02.2024 - Current
  • Communicates directly, and on behalf of the Agency Founder with Surrogates regarding the agency process and guidelines
  • Maintain updated trackers of applicants, medical record requests, and matches in progress
  • Manage and assist team with all new surrogacy journey matches

Surrogate Coordinator

Your Fertility Advocate
02.2021 - 02.2024
  • Guide and support surrogates through the admissions process, clearly articulating the expectations, requirements, commitment level, and intricacies involved in the surrogacy journey and ensuring accurate and timely collection of all necessary documents and information.
  • Ensure surrogate's profiles are completed with care and high standard and meet IP satisfaction
  • Address any inquiries or concerns from surrogates promptly and empathetically.

Senior Onboarding Specialist

Progyny
01.2024 - Current
  • Assist with training processes for team members by leading weekly mentoring meetings as well as weekly shadowing sessions
  • Explain to members all aspects of their health insurance benefit as well as their pharmacy benefit
  • Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.

Onboarding Specialist

Progyny
07.2021 - 01.2024
  • Educated new members on all aspects of their health insurance benefit as well as their pharmacy benefit
  • Created smooth onboarding processes to help new members understand company benefits, procedures and processes.
  • Effectively explained to eligible members their available and covered services

Patient Care Advocate

Progyny
07.2021 - 01.2023
  • Provided emotional support to members, fostering a positive atmosphere during challenging situations.
  • Explain to members all aspects of their health insurance benefit as well as their pharmacy benefit
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines at all times.

Virtual Health Coach

Vida
07.2019 - 05.2021
  • Managed a panel of clients seeking to lose weight, eat better, get more active, prevent/manage chronic illnesses.
  • Educated clients about their chronic illnesses in a non-academic manner.
  • Diligently tracked client’s progress. Provide ongoing feedback, advice, and encouragement.

Health Coach

Profile By Sanford
01.2019 - 07.2019
  • Provided 1:1 coaching to the members of the Profile Weight Management Program.
  • Delivered evidence-based protocols and coaching members through the phases of the program.
  • Built relationships by demonstrating understanding, empathy, and compassion while also delivering excellent customer service.

Virtual Health Coach

Real Appeal
06.2015 - 01.2019
  • Provided online coaching to participants enrolled in an evidence-based, 12-month virtual Intensive Lifestyle Intervention program focused in Diabetes Prevention.
  • Helped participants establish and meet their weight loss and health goals by making lasting lifestyle changes.
  • Lead live online weekly group sessions.


Education

Completion of Professional Massage Therapy Program -

Nevada School of Massage Therapy - Las Vegas
Las Vegas, NV
01.2010

Bachelor of Arts: Communication Studies -

University of Nevada - Las Vegas
Las Vegas
01.2008

Skills

  • Proficient in Microsoft Office
  • Detail oriented and organized
  • Compassionate and empathetic
  • Knowledgeable with Google Suite
  • Experience with Salesforce
  • Excellent interpersonal and critical thinking skills

Timeline

Senior Intake Manager

Your Fertility Advocate
02.2024 - Current

Senior Onboarding Specialist

Progyny
01.2024 - Current

Onboarding Specialist

Progyny
07.2021 - 01.2024

Patient Care Advocate

Progyny
07.2021 - 01.2023

Surrogate Coordinator

Your Fertility Advocate
02.2021 - 02.2024

Virtual Health Coach

Vida
07.2019 - 05.2021

Health Coach

Profile By Sanford
01.2019 - 07.2019

Virtual Health Coach

Real Appeal
06.2015 - 01.2019

Completion of Professional Massage Therapy Program -

Nevada School of Massage Therapy - Las Vegas

Bachelor of Arts: Communication Studies -

University of Nevada - Las Vegas

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Heather Foltz