Heather Forbes
Show Low,AZ
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
Work History
Construction Laborer
John Forbes
10.2023 - Current
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Assistant Manager
Birdie Ranch Restaurant
08.2023 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Store Manager
Check Into Cash
11.2022 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
Certified Medical Assistant
Hamblin Dermatology
08.2021 - 05.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Certified Medical Assistant
Pinetop Medical Associates/ Pinetop Walk in Clinic
07.2016 - 10.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Education
Associate Of Applied Science - Medical Assisting
Northland Pioneer College
05.2016
Skills
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Goals and performance
- Team motivation
- Relationship building and management
- Advertising and marketing
- Reliable
Timeline
Construction Laborer
John Forbes
10.2023 - Current
Assistant Manager
Birdie Ranch Restaurant
08.2023 - 10.2023
Store Manager
Check Into Cash
11.2022 - 08.2023
Certified Medical Assistant
Hamblin Dermatology
08.2021 - 05.2022
Certified Medical Assistant
Pinetop Medical Associates/ Pinetop Walk in Clinic
07.2016 - 10.2018
Associate Of Applied Science - Medical Assisting
Northland Pioneer College
Similar Profiles
Gabrielle A. DiamondGabrielle A. Diamond
Registered Nurse at Forbes HospitalRegistered Nurse at Forbes Hospital
Ayanda SoodiAyanda Soodi
Claims Assessment Contract Work at Alexander ForbesClaims Assessment Contract Work at Alexander Forbes
Alicia GonzalezAlicia Gonzalez
Custodial Assistant at Forbes Commercial ServicesCustodial Assistant at Forbes Commercial Services
Jessica JonesJessica Jones
Professional Sales Representative at VerizonProfessional Sales Representative at Verizon
Tlynn JohnsonTlynn Johnson
Intake Specialist/Clinical Mental Health Counseling Intern at COPA Health Integrated Health HomeIntake Specialist/Clinical Mental Health Counseling Intern at COPA Health Integrated Health Home