HEATHER FORMOSA
SAINT PETERSBURG,FL
Summary
Dedicated deli clerk with strong skills in customer service, food preparation, and safe food handling practices. Committed to maintaining cleanliness and enhancing customer satisfaction.
Overview
17
17
years of professional experience
Work History
Deli Clerk
Publix
05.2024 - 08.2024
- Assisted customers with product selection and inquiries in deli department.
- Maintained cleanliness and organization of deli area to ensure compliance with health standards.
- Operated slicing equipment safely to prepare meats and cheeses for display and customer orders.
- Collaborated with team members to replenish stock and manage inventory effectively.
- Responded promptly to customer requests, fostering a welcoming shopping environment.
- Provided timely service during peak hours, enhancing overall customer satisfaction. Made sandwiches to order as well as online and catering orders.
- Trained new staff on deli procedures and safety protocols to ensure operational efficiency.
- Monitored product freshness and rotated stock to minimize waste and optimize quality.
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Offered samples of new products to customers, directly contributing to higher product visibility and sales.
- Assisted customers with product selection, sharing knowledge on deli items to guide their choices.
OWNER/Operations Supervisor
FORMOSAS CLEANING SERVICES
01.2008 - 02.2015
- Managed daily operations, ensuring quality service delivery and client satisfaction.
- Developed training programs for new staff to enhance cleaning techniques and customer interaction.
- Implemented efficient scheduling systems to optimize workforce utilization and reduce downtime.
- Established strong relationships with clients, leading to increased customer loyalty and repeat business.
- Conducted regular quality inspections, maintaining high standards of cleanliness across all properties serviced.
- Managed day-to-day business operations.
- Led marketing initiatives to promote services, resulting in expanded market presence and new client acquisition.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
High School Diploma -
Fairmont High
Fairmont, WV08-1993
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Safe food handling practices
- Cleaning and sanitizing
- Meat slicing expertise
- Food preparations
- Food preparation
- Safe food handling
Timeline
Deli Clerk
Publix
05.2024 - 08.2024
OWNER/Operations Supervisor
FORMOSAS CLEANING SERVICES
01.2008 - 02.2015
High School Diploma -
Fairmont High