Heather Fox
Collegeville,PA
Summary
Results-driven professional with extensive experience in corporate compliance and project oversight. Skilled in managing multiple high-profile projects with competing priorities. Recognized for enhancing operational performance and growth through effective process optimization and meticulous execution.
Overview
7
7
years of professional experience
Work History
Supervisor, Compliance
Lodestar Claims and Risk Services, Inc.
Blue Ball, Pennsylvania
05.2022 - Current
- Maintain oversight of billing and reconciliation processes for a diverse portfolio of TPA products and services, supporting multimillion-dollar annual revenue generation.
- Act as the primary liaison for TPA vendor relationships and identify revenue opportunities while operationalizing new vendor partnerships across all lines of business.
- Maintain oversight of SharePoint application for tracking penalties and interest; implement escalation process to executive leadership to mitigate future financial impact.
- Develop staffing and succession plans supporting long-term departmental stability and coverage for critical functions and future growth.
- Monitor performance metrics for direct reports; provide coaching and development plans to enhance team and operational outcomes.
- Provide compliance direction and support to business departments and strategic initiatives.
Business Operations Coordinator
Lodestar Claims and Risk Services, Inc.
Blue Bell, Pennsylvania
06.2020 - 05.2022
- Maintained oversight of enrollment and monthly billing processes for a suite of TPA products and services.
- Implemented audit tools to ensure accuracy of billing processes. Trended results and developed dashboards to report on deficient areas to executive leadership.
- Assessed legacy workflows and leveraged solution driven expertise to streamline processes and drive efficiency gains.
- Acted as the assistant point of contact for account transitions; partnered with stakeholders to facilitate the process with accuracy.
Tax Preparer
Jackson Hewitt
Montgomeryville, Pennsylvania
01.2020 - 05.2022
- Reviewed client financial records and tax documents, confirming accuracy and completeness prior to filing.
- Identified eligible deductions, credits, and tax-saving opportunities to maximize client refunds.
- Prepared individual and business tax returns with specialized software, streamlining the filing process.
Administrative Assistant
Lodestar Claims and Risk Services, Inc.
Blue Bell, PA
11.2019 - 06.2020
- Created and distributed letters, memos, reports, and emails to facilitate clear communication.
- Developed and maintained filing systems for physical and electronic documents, ensured accurate and confidential recordkeeping.
- Established tracking mechanism for client expenditures, delivered weekly extracts to enhance client financial oversight.
Education
Associate of Arts - Business Administration
Bucks County Community College
Newtown, PA05-2019
Skills
- Regulatory compliance
- Project management
- Staff development
- Data analysis
- Attention to detail
- Problem solving and critical thinking
- Effective communication
- Microsoft Office Suite
Timeline
Supervisor, Compliance
Lodestar Claims and Risk Services, Inc.
05.2022 - Current
Business Operations Coordinator
Lodestar Claims and Risk Services, Inc.
06.2020 - 05.2022
Tax Preparer
Jackson Hewitt
01.2020 - 05.2022
Administrative Assistant
Lodestar Claims and Risk Services, Inc.
11.2019 - 06.2020
Associate of Arts - Business Administration
Bucks County Community College