Heather Franklin
Dearborn,MI
Summary
Motivated professional seeking to reenter the workforce after prioritizing family responsibilities. Proficient in Microsoft and Google programs, with a knack for quick learning and acquiring new skills. Demonstrates exceptional customer service, data entry, and cashiering abilities. Thrives under pressure and adept at conflict resolution.
Overview
26
26
years of professional experience
Work History
Stay-At-Home-Mom
Self Employed Services
Dearborn, MI
07.2007 - Current
- Assisted with meal preparation, light housekeeping and laundry services.
- Organized recreational activities for clients including walks, games and crafts projects.
- Coordinated schedules for multiple appointments and activities while managing time efficiently.
- Aided clients with hygiene maintenance by providing help with bathing, dressing and grooming.
- Talked to and played games with clients to provide company and spend quality time together.
Office Manager
Bulldog Factory Service
Detroit, MI
07.2004 - 07.2007
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Organized company events including holiday parties, team building activities .
- Monitored payments due from clients and promptly contacted clients with past due payments.
Front Desk Agent
Holiday Inn Express Hotel Suites
Allen Park, MI
04.2002 - 05.2003
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Provided excellent customer service while upholding company policies.
Inside Sales Representative
Dijet, USA
Plymouth, MI
06.2000 - 01.2002
- Provided customers with product information, pricing and availability.
- Maintained detailed records of customer interactions, orders and account status updates.
- Followed up on pending orders and inquiries in a timely manner.
- Participated in trade shows and conventions to generate leads.
Sales Associate
Gala Hallmark
Taylor, MI
09.1999 - 01.2001
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Receptionist
Fantastic Sams
Dearborn, MI
09.1998 - 09.1999
- Scheduled appointments for clients, customers, and other visitors.
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Provided information about services, products and prices to customers.
- Processed payments for services rendered.
Education
High School Diploma -
Holy Redeemer High School
Detroit, MI05-1998
Early Elementary Education
University of Michigan, Dearborn
Dearborn, MISkills
- Calm Under Pressure
- Conflict Resolution
- Multitasking Abilities
- Organization and Time Management
- Team Management
- Decision-Making
- Quality Assurance
- Data Entry
- Customer Service
Timeline
Stay-At-Home-Mom
Self Employed Services
07.2007 - Current
Office Manager
Bulldog Factory Service
07.2004 - 07.2007
Front Desk Agent
Holiday Inn Express Hotel Suites
04.2002 - 05.2003
Inside Sales Representative
Dijet, USA
06.2000 - 01.2002
Sales Associate
Gala Hallmark
09.1999 - 01.2001
Receptionist
Fantastic Sams
09.1998 - 09.1999
High School Diploma -
Holy Redeemer High School
Early Elementary Education
University of Michigan, Dearborn
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