LaPorchia Speigner

• I was offered a full-time position at FIVE BELOW after the season ended, but in the end, it wasn't a good fit for several reasons, so I ended up not taking the offer and continued being a SAHM. I've decided I want to start working again, from home, and I guess you could say I'm actively still managing operations in my current role by:
• managing day-to-day responsibilities and behaviors, working efficiently and productively with all team members (4 kids ages 3-13)
• Working flexible hours across nights, weekends, and holiday shifts.
• Using critical thinking to break down problems, evaluate solutions, and make decisions.
• Demonstrate strong organizational and time management skills while managing multiple projects.
• Demonstrate respect, empathy, and willingness to help wherever needed.
• Scheduling appointments and lunch breaks while homeschooling

• Greeted customers as they entered the store and responded quickly to their needs.
• Maintained a thorough knowledge of all store departments to assist customers in quickly locating products and merchandise.
• Enhanced customer satisfaction by delivering exceptional service and promptly addressing any concerns.
• Organized and restocked shelves, and cleaned spills to uphold high standards throughout the sales floor.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.

I decided to become a stay-at-home mom (SAHM), and it was the best decision for me at that time. After a few years, I felt ready to see if I could manage working away from home again. So, I took a seasonal job at FIVE BELOW.

• Unpacked cell phones and batteries, performing quality checks through visual and manual inspections.
• Utilized multiple computer screens to enter product information into the system.
• Identified and labeled product packaging for inventory processing.
• Demonstrated critical attention to detail in all tasks.

• Greeted customers entering store and responded promptly to customer needs.
• Trained new employees on company policies, procedures, and point-of-sale systems to ensure consistent performance.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Coordinated breaks for front-end staff members, ensuring seamless coverage at all times during busy periods.
• Maintained well-organized and clean front-end areas to promote a pleasant shopping environment.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Built relationships with customers to encourage repeat business.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed and scheduled appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls
• Responded to inquiries from callers seeking information.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Learned details of types of treatments and procedures in order to answer questions from spa guests.
• Handled payments and processed credit card transactions.
• Monitored and replenished office and spa supplies, avoiding any service disruptions.