HEATHER FRASER
Holy Cross Hospital
Port St. Lucie ,FL
1
Certification
12
years of professional experience
Streamlined operations through effective communication, leveraging 11+ years of customer service experience across administrative and dispatch functions.
Work History
PATIENT TRANSPORTER
2 Years 4 Months- Safely transport patients using wheelchairs, beds, and stretchers.
- Ensure proper handling of IV pumps and oxygen tanks.
- Collaborate with medical staff for efficient patient movement.
- Enhance patient care by maintaining equipment safety.
- Contribute to a seamless hospital workflow. Facilitated patient transfers with care, enhancing comfort and safety, which led to improved patient satisfaction ratings.
- Streamlined patient transport processes, reducing wait times and significantly boosting the efficiency of hospital operations.
- Partnered with healthcare teams to optimize patient flow, ensuring timely access to care and strengthening interdepartmental relationships.
- Monitored transport protocols to identify areas for improvement, contributing to noticeable gains in overall patient service quality.
- Demonstrated strong communication skills, fostering trust and rapport with patients, which enhanced their overall hospital experience.
CUSTOMER SERVICE/ADMINISTRATIVE
5 Years 2 Months- Coordinated schedules, enhanced customer satisfaction, streamlined data entry, resolved issues swiftly.
- Provided exceptional customer service, ensuring client inquiries were addressed promptly, resulting in improved customer satisfaction ratings.
- Streamlined appointment scheduling processes, enhancing operational efficiency and reducing wait times for customers.
- Coordinated with technicians to provide accurate ETAs, fostering transparent communication and strengthening customer trust.
- Maintained detailed records of customer interactions, enabling data-driven insights that informed service improvements and operational strategies.
- Implemented a digital tracking system for data entry, reducing errors and enhancing overall administrative workflow efficiency.
CUSTOMER SERVICE
1 Year 7 Months- Receiving shipments, data entry, customer service.
- Delivered exceptional customer service, resolving inquiries promptly and enhancing customer satisfaction ratings through effective communication.
- Coordinated with logistics teams to streamline shipment processing, resulting in faster turnaround times and improved operational efficiency.
- Executed precise data entry for inventory management, maintaining accuracy that supported inventory audits and minimized stock discrepancies.
CLEANING
11 Months- Cleaned homes, Airbnbs, and move-in/move-out spaces, ensuring high standards and customer satisfaction.
- Maintained a consistent schedule, enhancing client trust and repeat business.
- Utilized efficient cleaning techniques, reducing time spent per job while maintaining quality.
- Adapted to varied cleaning requirements, demonstrating flexibility and problem-solving skills.
- Delivered thorough cleaning services, enhancing client satisfaction and fostering repeat business through attention to detail.
- Coordinated with team members to execute efficient cleaning schedules, resulting in timely service delivery and improved operational flow.
- Assessed customer feedback to refine cleaning techniques, leading to noticeable improvements in service quality and client retention.
- Provided friendly and professional interactions with clients, ensuring a welcoming experience that contributed to positive reviews.
- Executed specialized cleaning for Airbnbs and transition cleans, ensuring pristine conditions that elevated property ratings.
CASHIER/CUSTOMER SERVICE
2 Years 2 Months- Managed cash transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Resolved customer inquiries, improving service quality and fostering repeat business.
- Maintained accurate cash drawer balances, ensuring financial integrity and accountability.
- Processed customer transactions efficiently, enhancing checkout speed and boosting overall customer satisfaction.
- Supported team initiatives by sharing insights on customer preferences, fostering a customer-focused environment.
- Monitored inventory levels and restocked shelves, ensuring product availability and reducing out-of-stock incidents.
- Maintained accurate cash registers and daily sales reports, upholding financial integrity and compliance with company policies.
- Engaged with customers to provide exceptional service, building rapport and encouraging repeat business.
Education
GED
Skills
Customer Service
Data Entry
Administrative
Computer Operation
Cash Handling
Cleaning
Phone Etiquette
Commercial Cleaning
Guest Relations
Front Desk
Office Administration
Residential Cleaning.
Personal Information
Title: Dispatcher/Administrative
Certification
BASIC LIFE SUPPORT, BLS Certification, Jun 2024 - Jun 2026
Timeline
PATIENT TRANSPORTER
Holy Cross Hospital
06.2024 - CurrentRead More
CUSTOMER SERVICE/ADMINISTRATIVE
masco Appliances & ac
06.2018 - 08.2023Read More
CUSTOMER SERVICE
Sailorman
03.2017 - 10.2018Read More
CLEANING
Merry Maids
09.2016 - 08.2017Read More
CASHIER/CUSTOMER SERVICE
Race trac
04.2014 - 06.2016Read More
Florida Career College
GED
Read More