Open To Work
Heather Frederick
Providence Forge,VA
Work Preference
Summary
Extensive expertise in detecting and preventing financial fraud, with a proven track record in analyzing transaction patterns and identifying suspicious activities. Skilled in implementing effective fraud mitigation strategies that safeguard bank assets and enhance client financial security. Committed to maintaining high standards of integrity and security in financial operations.
Overview
5
5
years of professional experience
Work History
CARD SERVICES FRAUD INVESTIGATOR III
C&F BANK
05.2023 - Current
- Performed verification of information and printed transactional cards accurately.
- Investigated both fraud and non-fraud claims to identify discrepancies.
- Updated customer card preferences and limits for tailored service.
- Oversaw ATM surcharge procedures, cash balancing, and transaction keying.
- Compiled daily reports and balanced general ledger accounts diligently.
MERCHANT SERVICES UNDERWRITER
CHESAPEAKE BANK
06.2021 - 05.2023
- Resolved issues swiftly, resulting in higher customer satisfaction ratings.
- Evaluated customer requirements to suggest the best solutions.
- Facilitated connections between customers and services aligned with their individual needs.
MERCHANT SUPPORT SPECIALIST
CHESAPEAKE BANK
08.2020 - 06.2021
- Resolved disputes by assisting customers through clear communication.
- Conducted system monitoring to identify and troubleshoot errors swiftly.
- Worked closely with vendors to source components and address advanced problems effectively.
Education
High School Diploma -
New Kent High School
New Kent, VASkills
- Efficiency enhancement
- Profit maximization
- Process optimization
- Collaborative teamwork
- Analytical insight
- Risk management strategies
- Ethical decision-making
Timeline
CARD SERVICES FRAUD INVESTIGATOR III
C&F BANK
05.2023 - Current
MERCHANT SERVICES UNDERWRITER
CHESAPEAKE BANK
06.2021 - 05.2023
MERCHANT SUPPORT SPECIALIST
CHESAPEAKE BANK
08.2020 - 06.2021
High School Diploma -
New Kent High School